HOUSING SECTOR

Kingston Churches Housing Association (KCHA) Performance Index

An evidence-led view of how Kingston Churches Housing Association (KCHA) performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Kingston Churches Housing Association

Kingston Churches Housing Association (KCHA) is a community-based housing association formed in 1964. It provides affordable rented homes for individuals and families, sheltered housing for older people and intermediate rented accommodation. Its services include housing management, repairs, sheltered scheme support, resident activities and a tenant hardship fund.

Landlord typeNon-profit housing association and registered society with charitable status
Legal nameKingston upon Thames Churches Housing Association Limited
RegistrationRegulator of Social Housing number L0891
Society number17374R — registered under the Co-operative and Community Benefit Societies Act 2014
Homes owned275 social rented units at 31 March 2026, according to the RSH Statistical Data Return — 172 general needs units, 88 housing for older people units and 15 intermediate rent units.
Homes managedAll 275 owned units directly managed by KCHA at 31 March 2026. No social rented homes managed for other owners and no owned units managed by other organisations were reported.
Leasehold housingNo shared ownership stock or social leasehold properties reported at 31 March 2026.
Operating areaMainly the Royal Borough of Kingston upon Thames, with homes also in Elmbridge, Surrey, and the London Borough of Merton
Resident servicesAffordable rented housing, sheltered housing, repairs, tenancy support, community activities and hardship assistance
LEADERSHIP

Senior leadership and board

Chief Executive; Board SecretaryRosscoe Brown
Finance ManagerLynn Boyd
Housing Services ManagerHeather Nash
Chair of the BoardGlennis Beresford-Bevan
Vice ChairMartina Brown
TreasurerBob King
Board MemberJennifer Newman
Board MemberAdrian Howe
Board MemberKathryn Grundy
RESIDENT INFORMATION

Contact KCHA

Official contact routes for Kingston Churches Housing Association residents.

Main office
020 8399 7221Monday–Friday, 9.30am–1pm and 2pm–5pm.
Additional contact number
07591 551136Also published on KCHA’s contact page for urgent contact with the office.
General email
office@kcha.co.uk
Routine repairs
Report a repair onlineYou can also report repairs to the office or your sheltered scheme manager. Use the emergency contractor arrangements when the office is closed.
Out-of-hours emergency repairs
Official emergency contractor listKCHA publishes separate contacts by repair type. Check the list for the arrangements that apply to your home.
Emergency heating, electrical, locks and plumbing
INSTA Services — 020 8391 1222Listed by KCHA for emergency calls when the office is closed.
Emergency drains
The Drain Guys — 01403 788033Alternative — 07572 695083Tell the contractor you are a KCHA tenant.
Emergency roofing
Maguire Bros — 07778 311263For serious roof leaks that are dangerous or causing major damage.
Complaints and feedback
Complaints information and online formYou can also contact the office to raise a complaint.
Rent payments and information
Ways to pay your rentContact the housing team if you are having difficulty paying or need help accessing support.
Hardship support
KCHA tenant hardship fund informationThe fund is available to tenants needing additional support with financial difficulties. Contact the team to discuss your circumstances.
Reports and governance
Annual reports, board information and resident transparency documents
Office
Kingston Churches Housing Association
Meadway House
17–21 Brighton Road
Surbiton
Surrey
KT6 5LR
Contact options
Contact KCHA
Official website
www.kcha.org.uk
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