ABOUT THE LANDLORD

About LACE Housing

LACE Housing is a charitable housing association providing homes and support for older and vulnerable people across Greater Lincolnshire and the surrounding area. Founded in 1964, it offers rented housing, housing with extra care and shared ownership, alongside repairs, housing support, community activities and services that help residents live independently.

Landlord typeNon-profit housing association and charitable community benefit society
RegistrationLace Housing Limited — Regulator of Social Housing number L0438
Society number16677R — registered under the Co-operative and Community Benefit Societies Act 2014
Homes owned445 accommodation units at 31 March 2026, including rented housing, low-cost home ownership and one market-rented home.
Portfolio breakdownThe RSH return records 363 social rented units, 81 low-cost home ownership units and 1 non-social rented unit at 31 March 2026. The rented total includes 215 Affordable Rent, 121 housing for older people, 21 general needs and 6 intermediate rent units.
Homes managedAll reported stock directly managed by LACE at 31 March 2026. No rented or shared ownership units reported as managed for other owners.
Shared ownershipThe 81 low-cost home ownership units in the RSH return include 65 where the purchaser has acquired the maximum permitted share, below 100%. No separate social leasehold stock reported.
Operating areaGreater Lincolnshire and the surrounding area, including Lincoln, Grantham, Bourne and Welton
ServicesHousing for older people, housing with extra care, shared ownership, repairs and maintenance, tenancy support, resident involvement and community facilities
LEADERSHIP

Senior leadership and board

Chief Executive; Company Secretary; Co-opted Board MemberNick Chambers
Director of OperationsAnne Graves
Head of HousingEmma Ward
Head of AssetsPhil Wilks
Chair of the BoardJames Wilson
Board Member Responsible for ComplaintsCarol Liggins
Board Resident ChampionDiane Krochmal
Board MemberElizabeth Devlin
Board Member; Audit and Compliance Sub-committeeJane Trevithick
Board Member; Audit and Compliance Sub-committeeIan Penn
Board MemberSophie Gibbs
Board MemberRuth Ingamells
Board MemberAlex Ray
RESIDENT INFORMATION

Contact LACE Housing

Official contact routes for residents, shared owners and housing applicants.

Resident enquiries
01522 514444Phone lines open Monday–Friday, 9am–1pm. Choose option 1 for housing and rent payments or option 2 for repairs.
Housing and rent
housing@lacehousing.org
Repairs and maintenance
repairs@lacehousing.orgRepairs information and reporting
Emergency repairs, including out of hours
01522 514444 — option 2Available 24 hours a day, seven days a week. Report emergencies by telephone.
Damp and mould
Report damp, mould or related concerns
Complaints and feedback
Online complaints formComplaints process and learning
Extra care scheme contacts
Local teams and scheme email addressesBrick Kiln Place, Grantham — 01476 516358
Diamond Place, Welton — 01673 353122
Olsen Court, Lincoln — 01522 522458
Worth Court, Bourne — 01778 423138
Housing applications
Apply for a LACE home
Reports and accounts
Annual accounts, resident reports and performance publications
Registered office
Lace Housing Limited
Lace House
2 Olsen Rise
Lincoln
LN2 4UZThis is a registered address only. It is not routinely staffed and does not offer appointments. Contact the team to arrange a home visit or an appointment at an extra care scheme.
Contact options
Contact LACE Housing
Official website
lacehousing.org
HOUSING SECTOR REPORTING

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Housing Sector reporting and analysis relating to LACE Housing.

HOUSING SECTOR REPORTING

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