HOUSING SECTOR
Lambeth and Southwark Housing Association Performance Index
An evidence-led view of how Lambeth and Southwark Housing Association performs for residents.
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ABOUT THE LANDLORD
About Lambeth and Southwark Housing Association
Lambeth and Southwark Housing Association, known as LSHA, provides rented homes and local housing services in south London. Its history dates to 1927. The association’s housing ranges from flats for single people to family houses, alongside women-only accommodation and a small keyworker scheme.
Landlord typeNon-profit community-based housing association and exempt charity
RegistrationLambeth and Southwark Housing Association Limited — Regulator of Social Housing L0927
Society number14888R — registered under the Co-operative and Community Benefit Societies Act 2014
Homes owned333 rental units at 31 March 2026 — 322 social rented homes and 11 non-social rented homes. The social rented stock comprises 289 general needs and 33 Affordable Rent homes; 269 are freehold and 53 are held under long leases.
Homes managed19 social rented homes managed for other owners at 31 March 2026. Total owned and/or managed rental accommodation was 352 units. No low-cost home ownership or leaseholder units were reported.
Operating areaLambeth, Southwark and Lewisham in south London
ServicesRented housing for individuals and families, women-only accommodation, NHS keyworker flats, tenancy and estate management, repairs and resident involvement
Housing applicationsHomes are allocated through local authority and partner referrals. LSHA does not maintain its own waiting list.
LEADERSHIP
Senior leadership and board
Chief Executive and Company SecretaryEmma Keegan
Head of FinanceAbby Akinola
Head of OperationsSteve Hickman-Brown
Maintenance ManagerAddison Marsh
Chair of the BoardNichola Harrison
Vice Chair; Chair, Governance and Remuneration CommitteeSinead McQuillan
Chair, Audit and Risk CommitteeVeronica Lindsay
Chair, Tenant Experience CommitteePatricia Yusuff
Board member; Member Responsible for ComplaintsJames Cross
Board memberNicholas Arthur
Board memberRachel Askew
Board memberDavid Longbottom
Board memberOla Okuwobi-Dabiri
Tenant Board memberCarol Myers
RESIDENT INFORMATION
Contact LSHA
Official contact routes for residents and housing enquiries. Contact details checked on 4 November 2026.
Email
info@lsha.org.ukRepairs and maintenance
Repairs reporting and responsibilitiesReport repairs by telephone, email or MyTenancy. Give your address, contact details, a description of the problem and access information.Out-of-hours emergency repairs
07946 314 749OneStop Contractors — emergency electrical, plumbing, heating and other emergency repairs when LSHA’s office is closed.Text enquiries
07826 826823Text number published in LSHA’s Summer 2026 newsletter. Telephone the emergency service for urgent out-of-hours repairs.MyTenancy
Sign in or register for MyTenancyLSHA describes the service as providing rent statements, tenancy details, repair requests and repair history. Public sign-in and registration options checked on 4 November 2026.Complaints and feedback
Complaint process, policy and performance reportsComplain by telephone, email, in writing or in person. The public complaints page currently describes its online complaint facility as coming soon.Tenant involvement
getinvolved@lsha.org.ukContact Suzanne Kay, Tenant and Community Engagement Officer, about the Tenants’ Group and opportunities to influence services.Office and registered address
Lambeth and Southwark Housing Association Limited21 Claylands Place
Oval
London
SW8 1NLTelephone or email to arrange an appointment before visiting.
Reports and accounts
Annual reviews, financial statements and tenant publicationsOfficial website
www.lsha.org.ukHOUSING SECTOR REPORTING
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