HOUSING SECTOR

Lincs Rural Housing Association Performance Index

An evidence-led view of how Lincs Rural Housing Association performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Lincs Rural Housing Association

Lincs Rural Housing Association is the public name of Lincolnshire Rural Housing Association Limited. Founded in 1986, it provides affordable homes in small rural towns and villages. It offers rented and shared ownership housing, reinvesting its surpluses in homes and services for rural communities.

Landlord typeIndependent, non-profit rural housing association with exempt charitable status
RegistrationLincolnshire Rural Housing Association Limited — Regulator of Social Housing L3698
Society number25276R — registered society under the Co-operative and Community Benefit Societies Act 2014
Homes owned433 social homes at 31 March 2026 — 410 rented homes and 23 shared ownership homes. The rented stock includes 369 social rent homes, 39 Affordable Rent homes and 2 intermediate rent homes.
Ownership and managementAll 410 rented homes and 23 shared ownership homes were directly managed. The rented stock includes 368 freehold homes and 42 held on leases with at least seven years remaining. No social rented homes were reported as managed for other owners.
Operating areaRural Lincolnshire, Rutland, and King's Lynn and West Norfolk
ServicesAffordable rented and shared ownership homes, repairs and maintenance, housing applications, resident involvement, and support with rents, benefits and household finances
LEADERSHIP

Senior leadership and board

Chief ExecutiveRachael Fullwood
Deputy Chief Executive and Company SecretaryMichelle Turner
Head of OperationsAndy Haime
Chair of the BoardKevin Hornsby
Deputy Chair of the BoardChristine Paxton
Chair, Audit and Risk CommitteeAlex Fury
Chair, Operations CommitteeClare Harrington
Board Member; Operations Committee MemberHugh Unwin
Board MemberNicholas Doyle
Board MemberChris Rennison
Board Member; Audit and Risk Committee MemberJohn Baker
Board Member; Audit and Risk Committee MemberSimon Hatchman
RESIDENT INFORMATION

Contact Lincs Rural

Official contact routes for residents, shared owners and people applying for a home.

Customer enquiries
01790 754219Phone lines open Monday, Tuesday and Friday, 8.30am–4pm. Wednesday and Thursday, 8.30am–12.30pm.
General email
customerservices@lrha.co.uk
Repairs and maintenance
Report a non-emergency repair onlineUse the form to describe the problem and upload photographs. Call for emergency repairs.
Repairs email
repairs@lrha.co.uk
Out-of-hours emergency repairs
07483 916770For emergency repairs outside office hours. During office hours, call 01790 754219.
Complaints and feedback
Complaints information and online formThe complaints page lists the Resident Engagement Manager on 01790 754219, option 3, or customerservice@lrha.co.uk.
Resident support
Resident Support Fund informationContact the team about eligibility and help with essential items during hardship.
Apply for a home
Housing applications and eligibility
Resident information
Residents Notice BoardResident updates, support information and tenant satisfaction results.
Reports and policies
Annual reports, reviews and resident policies
Office address
Lincolnshire Rural Housing Association Limited
Markime House
Pooles Lane
Spilsby
Lincolnshire
PE23 5EYCheck arrangements by phone before visiting.
Contact options
Contact information and online enquiry form
Official website
lrha.co.uk
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