HOUSING SECTOR
Local Space Performance Index
An evidence-led view of how Local Space performs for residents.
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ABOUT THE LANDLORD
About Local Space
Local Space provides rented homes for people moving out of homelessness and for keyworkers in London and Essex. It works with local authorities to acquire, refurbish and provide homes, alongside tenancy services and resident support. Some properties are leased to Newham Council, which manages those tenancies.
Landlord typeIndependent charitable housing association working with local authorities to prevent homelessness
RegistrationLocal Space — Regulator of Social Housing LH4454
Society number29840R — charitable registered society
Total owned portfolio3,096 properties at 31 March 2025, comprising 1,671 social housing properties and 1,425 non-social housing properties. The latter includes homes leased to Newham Council and investment properties.
Latest social stock1,819 owned social rented homes at 31 March 2026 — 1,789 directly managed and 30 managed by other organisations. This social housing figure is not the whole portfolio. Ownership includes qualifying leasehold interests.
Management arrangementsThe March 2025 accounts identify 1,528 owned properties managed by other bodies. This is included in owned stock, not additional homes managed for other owners. Repairs and tenancy routes depend on whether Local Space or Newham Council manages the tenancy.
Operating areaLondon and Essex, with homes across 19 local authority areas
ServicesSettled rented housing for households at risk of homelessness, keyworker accommodation, repairs, tenancy services, money support and resident involvement
Regulatory gradesG1 governance, V1 financial viability and C2 consumer — RSH inspection judgement published 29 July 2026
LEADERSHIP
Senior leadership, board and independent members
Chief Executive and Board MemberJosie Parsons
Deputy Chief Executive; compliance leadMark Kent
Director of People and GovernanceAnna Keast
Director of IT and TransformationDebbie Chun
Director of Assets and New BusinessKam Tyler-Hussain
Finance DirectorKim Humberstone
Head of Service Improvement and Customer VoiceClaire Griffiths-Naylor
Head of People and GovernanceGordon Fraser
Head of FinanceFunmi Fatona
Head of Asset DeliveryMykhal Ellis
Chair of the BoardIan Lush OBE
Senior Independent Board MemberSheron Carter
Chair, Audit and Risk CommitteeMarie Li Mow Ching
Chair, Governance and Remuneration CommitteeSue Bunt
Board Member; Acting Chair, Customer Services CommitteeJane Goodley
Board MemberAlwyn Lewis
Co-opted Board Member; Independent Customer MemberCelia Willson
Board MemberGraham Duncan
Board MemberPaul Edwards
Board MemberSarah Beckwith
Board MemberShaun Carr
Independent Committee MemberElizabeth Leach
Independent MemberNicholas Cooper
RESIDENT INFORMATION
Contact Local Space
Check who manages your tenancy before reporting a repair. Local Space and Newham Council have different repair arrangements.
Customer enquiries
020 8221 4000Local Space-managed repairs
Repairs information and reporting routesCall 020 8221 4000, Monday–Friday, 9am–5pm. Select option 1 for Sureserve gas and heating repairs, or option 2 for Axis and other repairs.Local Space emergency repairs
020 3597 2093Axis emergency and out-of-hours repairs for Local Space-managed tenancies.Axis repairs email
localspace@axiseurope.comFor Local Space-managed tenancies. Call the emergency number for urgent out-of-hours help.Newham emergency repairs
0800 952 5555Emergency and out-of-hours repairs for Newham Council-managed tenancies.My Account
Tenant portal linked by Local SpaceComplaints and feedback
Complaints process and contact optionsNewham-managed tenants should contact the council for complaints about its tenancy services. Ask Local Space if you are unsure.Money and tenancy support
Help with money and rentKeyworker housing
Keyworker applications and eligibilityReports and publications
Accounts, newsletters and resident publicationsOffice address
Local Space58 Romford Road
Stratford
London
E15 4BZCheck arrangements before visiting.
Contact options
Contact page and online enquiry formOfficial website
www.localspace.co.ukHOUSING SECTOR REPORTING
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Housing Sector reporting and analysis relating to Local Space.
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Relevant Housing Sector stories and analysis will appear here as this profile develops.
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