HOUSING SECTOR

Lyng Community Association Performance Index

An evidence-led view of how Lyng Community Association performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Lyng Community Association

Lyng Community Association (LCA) is an independent charitable housing association based on the Lyng estate in West Bromwich. Established in 2000 through a local regeneration initiative, it provides social rented homes alongside repairs, estate services and community activities. Its work includes youth projects, resident involvement and support to sustain tenancies.

Landlord typeIndependent non-profit housing association and charitable company limited by guarantee
RegistrationLyng Community Association — Regulator of Social Housing number L4420
Company number03977954 — incorporated on 20 April 2000
Charity number1089147
Homes owned200 general-needs social rented homes, all held freehold, at 31 March 2026 — RSH statistical return. No shared ownership or non-social rental stock was reported.
Homes managedLCA directly manages its 200 owned homes. Its website, checked on 4 November 2026, separately describes management services for a further 250 homes and communal areas on the mixed-tenure estate. That wider service figure is undated and should not be counted as additional owned rented homes.
Operating areaThe Lyng estate in West Bromwich, Sandwell, West Midlands
ServicesSocial rented housing, tenancy and estate management, repairs and planned maintenance, community development, youth activities and resident participation
Resident involvementThe 2025–26 annual report describes reserved Board places for Lyng tenants and residents, together with opportunities to join tenant panels and help review services.
LEADERSHIP

Leadership, operational team and board

General Manager / Chief ExecutiveTony Nash
Senior ManagerLiane Ralley
Housing OfficerStuart Cant
Finance OfficerJon Walker
Maintenance OfficerPaul Harris
Community Development OfficerAmy Rushton
Chair of the BoardWendy Bodenham
Board MemberNorman Hickson
Board MemberHannah Patrick
Board MemberDr Selina Tour
Board MemberAbdul Sikdar
Board MemberJosh Fenton
RESIDENT INFORMATION

Contact Lyng Community Association

Official contact routes for Lyng tenants, residents and people seeking a home.

Customer enquiries
0121 525 5969Telephone enquiries Monday–Friday, 10am–4pm.
Alternative telephone numbers
0121 525 8352
0121 525 6553Use these if the main number is unavailable.
Email
info@lyng.org.uk
Repairs and maintenance
Repair reporting and responsibilitiesCall the main number or email during office hours. LCA asks residents to copy emailed repair requests to the address below.tnash.lca@btconnect.com
Out-of-hours emergency repairs
0300 333 6540Tell the call handler that your home belongs to Lyng Community Association and that its emergency repairs service is provided by Bournville Property Care.
Complaints and feedback
Complaints procedure and annual complaints reportsRaise a complaint by telephone, email, letter or in person. LCA operates a two-stage complaints process.
Rent payments
Rent payment guidanceContact the office to discuss your rent account or payment arrangements.
Applying for a home
Applications, transfers and mutual exchangesNew applications are directed through Sandwell's housing register. Existing tenants can contact LCA about transfers.
Resident information
Governance, policies, performance and tenant information
Annual report
Annual Report to Tenants 2025–26
Filed accounts and company documents
Office visits and housing appointments
Office visitors Monday–Friday, 10am–1pm. Telephone to arrange a housing officer appointment.
Registered office
Lyng Community Association
3 Frank Fisher Way
West Bromwich
West Midlands
B70 7AW
Official website
lyng.org.uk
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