HOUSING SECTOR
Muir Group Housing Association Performance Index
An evidence-led view of how Muir Group Housing Association performs for residents.
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ABOUT THE LANDLORD
About Muir Group Housing Association
Muir provides affordable homes and services in urban and rural communities. Established in 1968, it offers rented housing, supported accommodation, independent living for older people through Muir Living, and shared ownership through Homes by Muir. Its services include home maintenance and practical support to help residents sustain their tenancies.
Landlord typeIndependent, non-profit housing association and exempt charitable registered society
RegistrationMuir Group Housing Association Limited — Regulator of Social Housing L2194
Society number18632R — registered under the Co-operative and Community Benefit Societies Act 2014
Homes owned5,839 rented and shared ownership accommodation units at 31 March 2026 — 5,286 rented units and 553 shared ownership homes. The rented total includes 230 bedspaces or non-self-contained units.
Homes managed5,706 owned units directly managed by Muir, with another 133 owned supported housing units managed by external organisations. The accounts also include 177 leasehold properties under management — 23 for older people and 154 other leaseholds — giving a total owned and/or managed portfolio of 6,016 at 31 March 2026.
Operating areaNorth West England, Yorkshire, the Midlands and eastern England, with offices in Chester, Burnley and Huntingdon
ServicesGeneral needs and affordable rented housing, supported housing, Muir Living for older people, Homes by Muir shared ownership, repairs and tenancy support
Regulatory statusG1 governance and V2 financial viability — RSH judgement published 17 December 2025. Consumer grade not yet assessed.
LEADERSHIP
Senior leadership and board
Chief Executive and Board MemberCatherine Dixson
Deputy Chief Executive — Customers & ColleaguesJackie Perry
Executive Director of Finance & InvestmentVacant — shown on Muir’s current executive team page
Assistant Director — Asset Management; Health and Safety LeadVicky Houghton
Assistant Director of DevelopmentAlex Fury
Chair of the BoardDebbie Griffiths
Deputy Chair; Senior Independent Director; Customer Services Committee ChairTony Okotie
Chair, Audit & Risk CommitteePhilip Ingle
Chair, People & Governance CommitteePam Williams
Board MemberChris Morris
Board MemberDave Shaw
Board MemberLubna Taj Malik
Board MemberMark Beach
Board MemberIain Hardman
Independent Co-optee, Audit & Risk CommitteeDavid Gilburt
Independent Customer Services Committee MemberNora Law
RESIDENT INFORMATION
Contact Muir Group Housing Association
Official contact routes for tenants, shared owners and leaseholders.
Email
info@muir.org.ukRoutine repairs
Repair reporting informationReport routine repairs by phone, email or WhatsApp. Muir’s repairs page currently says its online repair-reporting tool is unavailable.WhatsApp
0330 221 5852Send messages, photographs, videos and voice notes. Use the telephone for emergency repairs.My Muir account
My Muir access and helpOfficial account information and support. For access difficulties, contact customer enquiries. Online repair reporting is currently marked unavailable.Complaints and feedback
Give feedback or make a complaintTenancy and wellbeing support
Help 4 YouHelp with benefits, budgeting, wellbeing, essential items and sustaining a tenancy or shared ownership lease.Contact options and appointments
All contact optionsArrange a home visit or office appointment through customer enquiries. The Chester office is open by appointment only, Tuesday–Thursday, 8am–6pm. Ask for large print, Braille or translation support if needed.Annual reports and accounts
Reports, accounts and performance publicationsRegistered office
Muir Group Housing Association Limited80 Lightfoot Street
Hoole
Chester
CH2 3AL
Official website
www.muir.org.ukHOUSING SECTOR REPORTING
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Housing Sector reporting and analysis relating to Muir Group Housing Association.
Muir Group Housing Association reporting
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