HOUSING SECTOR

New World Housing Association Performance Index

An evidence-led view of how New World Housing Association performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About New World Housing Association

New World began as the South East Asian Co-operative, managing short-life homes for Vietnamese families who had recently arrived in the UK. It became a registered housing association in 1992 and now provides affordable rented homes for communities across south London.

Landlord typeIndependent, non-profit housing association and exempt charity
RegistrationNew World Housing Association Limited — Regulator of Social Housing LH3980
Society number26061R
Homes owned496 social rental units at 31 March 2026, comprising 443 general needs homes and 53 units for older people.
Homes managedNew World directly managed all 496 units it owned. Its March 2026 return records no units managed for other owners.
Operating areaGreenwich, Lambeth, Lewisham, Southwark and Wandsworth
ServicesGeneral needs rented housing, housing for older people, repairs, tenancy support and housing advice
Regulatory statusRegistered with the Regulator of Social Housing. No published regulatory grade was located.
LEADERSHIP

Senior leadership and board

Chief ExecutiveIan Weightman
Finance DirectorRobert O’Flaherty
Housing ManagerSandra Francis
Maintenance ManagerSteve Edwards
ChairLisa Rae
Board SecretaryAimee Farquhar
TreasurerDavid Taylor
Board MemberCharles Culling
Board MemberKofo Anifowoshe
Board MemberGulam Hussain
Board MemberAmandeep Singh Kalra
Board MemberMelissa Sinclair
Board MemberAndrew Arnold
RESIDENT INFORMATION

Contact New World Housing

Official contacts for residents, repairs, rent and complaints.

General enquiries
020 8675 0320
Email and text service
info@newha.co.uk
07552 552 814
Routine repairs
Tenant services and fault reportingReport a fault through MyTenancy or call the office.
Out-of-hours emergency repairs
020 8675 0320When the office is closed, this number diverts to the relevant contractor.Emergency contact information
Tenant portal
Sign in to MyTenancyView rent statements and report faults.
Rent payments
Rent payment optionsUse the allpay link on New World’s tenant page and have your payment reference ready.
Complaints and feedback
Complaints guidance and formsCall the office for help reaching the relevant team.
Publications
Annual reports, tenant handbook and policies
Office and correspondence address
New World Housing Association
8 Grange Mills
Weir Road
Balham
London
SW12 0NE
Official website
newha.co.uk
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