HOUSING SECTOR

NLM Performance Index

An evidence-led view of how North London Muslim Housing Association (NLM) performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About North London Muslim Housing Association (NLM)

NLM is the trading name of North London Muslim Housing Association Limited. Founded in 1988, it provides rented and shared ownership homes across five London boroughs and serves residents from all backgrounds. Its resident services include repairs, tenancy support and money advice.

Landlord typeIndependent not-for-profit housing association
RegistrationNorth London Muslim Housing Association Limited — Regulator of Social Housing LH3859
Society number26406R — registered society under the Co-operative and Community Benefit Societies Act 2014
Social housing stock1,061 homes owned and directly managed at 31 March 2026 under the regulator’s reporting definitions. This includes 976 low-cost rental homes and 85 shared ownership homes.
Other homes and managementA further 70 non-social leasehold properties bring the total to 1,131 at 31 March 2026. NLM reported no low-cost rental homes managed for other providers and no bedspaces.
Operating areaEnfield, Hackney, Newham, Tower Hamlets and Waltham Forest
Regulatory statusG3 governance, V2 financial viability and C3 consumer — RSH judgement published 13 August 2025
LEADERSHIP

Senior leadership and board

Interim Chief ExecutiveDeb Bannigan
Resources DirectorMoosa Bhamjee
Assets DirectorIbrahim Khan
Housing DirectorIkbal Hussain
Chair of the BoardAman Dalvi OBE
Chair, Audit CommitteeEd Farnsworth
Chair, Housing and Services CommitteeClare Norton
Board MemberSuhail Zina
Board MemberFerzana Hafesji
Board MemberSiraj Gajia
Board MemberEbrahim Rawat
Board MemberAyodele Laleye
Board MemberSheron Carter
Board MemberAndrew Cotton
Board MemberNicholas Holt
Board MemberGulam Hussain
RESIDENT INFORMATION

Contact NLM

Official contact routes for tenants, leaseholders and shared owners.

Customer services
020 8815 4200Monday–Friday, 9.30am–5.30pm.
Email
customer.services@nlmha.com
Routine repairs
maintenance@nlmha.comCall customer services or see NLM’s repairs guidance.
Emergency repairs
020 8815 4200The main number also connects to the out-of-hours service.
Gas and heating breakdowns
020 3667 4584NLM lists Robert Heath for 24-hour gas and heating breakdowns.
Damp and mould
Damp, mould and condensation guidance
My Home resident portal
Sign in to My HomeView rent, service charge and tenancy information.
Rent payments
Ways to pay your rent
Complaints
complaints@nlmha.comHow to make a complaint
Annual reports
View annual reports
Office and postal address
NLM
15B–15C Urban Hive
Theydon Road
London
E5 9BQ
Official website
www.nlmha.com
HOUSING SECTOR REPORTING

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Housing Sector reporting and analysis relating to North London Muslim Housing Association (NLM).

HOUSING SECTOR REPORTING

North London Muslim Housing Association (NLM) reporting

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