HOUSING SECTOR
North Star Housing Group Performance Index
An evidence-led view of how North Star Housing Group performs for residents.
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ABOUT THE LANDLORD
About North Star Housing Group
North Star provides social and affordable rented homes, supported housing and housing for older people. It also offers low-cost home ownership and resident services including repairs, tenancy support and help with money and benefits.
Landlord typeNot-for-profit housing association
RegistrationNorth Star Housing Group — Regulator of Social Housing LH0084
Society number21256R — registered society under the Co-operative and Community Benefit Societies Act 2014
Social housing owned4,064 units at 31 March 2026, including 26 low-cost home ownership units. The regulator’s stock return includes 138 non-self-contained supported housing bedspaces within the owned stock.
Management arrangementsAt 31 March 2026, North Star directly managed 3,922 of its own units and 29 for other owners. Other organisations managed 142 North Star units. The audited accounts report 4,093 social housing units owned and/or managed in total.
Operating areaTees Valley, County Durham, North Yorkshire and Tyne and Wear
Regulatory statusG1 governance, V2 financial viability and C1 consumer — RSH judgement published 30 September 2026
LEADERSHIP
Senior leadership and board
Chief ExecutiveJames Walder
Executive Director of Assets and GrowthEmma Speight
Executive Director of CustomersCarole Richardson
Executive Director of Finance and Business SupportAndrew Carlton
Chair of the BoardNicki Clark
Deputy Chair of the BoardJoanne Todd
Chair, Risk and Audit CommitteeGraeme Allinson
Chair, Remuneration and Employment Conditions CommitteeSimon Wake
Board MemberBill Fullen
Board MemberMark Thompson
Board MemberSarah Roxby
Board MemberRichard Fryer
Board MemberDeborah Lewis Bynoe
Board MemberDavid Butcher
RESIDENT INFORMATION
Contact North Star
Official contact routes for tenants, leaseholders and shared owners.
Routine repairs
Report a repair onlineUrgent and emergency repairs
03000 11 00 11Use the same number outside office hours and follow the prompts for Orbis Protect.Damp and mould
Report damp, mould or condensationNorth Star Online
Access the resident portalCheck your rent balance, pay rent and report routine repairs.Complaints and compliments
How to make a complaint or give a complimentReports and accounts
Annual reports and financial statementsHead office
North StarSt Mark’s Court
Thornaby
Stockton-on-Tees
TS17 6QNVisits by appointment only.
Official website
www.northstarhg.co.ukHOUSING SECTOR REPORTING
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