HOUSING SECTOR
Norwich Housing Society Performance Index
An evidence-led view of how Norwich Housing Society performs for residents.
COMING SOON
ABOUT THE LANDLORD
About Norwich Housing Society
Norwich Housing Society provides affordable social housing in Norwich, mainly sheltered accommodation for people aged 60 and over. Its services include scheme manager support, repairs and help with requests for adaptations.
Landlord typeNot-for-profit housing association and exempt charity
RegistrationNorwich Housing Society Limited — Regulator of Social Housing L1405
Society number11676R — registered society
Social homes owned301 low-cost rented homes at 31 March 2026, including 298 homes for older people and three general needs homes.
Homes managed for others29 low-cost rented homes at 31 March 2026. The society directly managed 330 social homes in total, including its own homes. Its October 2025 accounts separately identify 29 properties managed for Stuart Court Memorial Charity, for which the society is sole trustee.
Operating areaNorwich, Norfolk
Regulatory statusRegistered with the Regulator of Social Housing. No individual grades are published.
LEADERSHIP
Senior leadership and board
Chief Executive OfficerJohn Newstead
Property Services ManagerAndy Broom
Senior Scheme ManagerSusie Alexander
AccountantNataliya Weston
Office Manager and PAMichelle Lambert
Chair of the BoardAnna Knight
Vice Chair of the Board and Chair of GovernanceKate Russell
Chair, Operations Sub-CommitteeEstelle Corner
Board MemberSteven Mitchell
Board MemberSimon Beckett
Board MemberBethany Newton
Board MemberMark Madden
Board MemberGreg Dodds
RESIDENT INFORMATION
Contact Norwich Housing Society
Official contact routes for tenants and people looking for a home.
Out-of-hours emergency repairs
0300 333 6511You can also use the orange pull cord or pendant where provided.Complaints
Read the complaints policyYou can raise a complaint with a member of staff, by phone, by email or in writing.Tenant information
Tenant handbook, support and adaptationsFinancial statements
View the society’s audited accountsOffice and postal address
Norwich Housing Society13 Bracondale
Norwich
NR1 2ALVisits are by appointment only.
Official website
www.norwichhousingsociety.orgHOUSING SECTOR REPORTING
Latest on Norwich Housing Society
Housing Sector reporting and analysis relating to Norwich Housing Society.
Norwich Housing Society reporting
Relevant Housing Sector stories and analysis will appear here as this profile develops.
COMING SOON
Are you a Norwich Housing Society resident with a story to tell?
If you’ve experienced something you think Housing Sector should know about — good or bad — we want to hear from you. Your experience could help us understand what’s really happening for residents.