HOUSING SECTOR
Orwell Housing Association Performance Index
An evidence-led view of how Orwell Housing Association performs for residents.
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ABOUT THE LANDLORD
About Orwell Housing Association
Orwell is an independent housing association founded in Ipswich in 1963. It provides affordable homes alongside care and support services across the East of England. Its work includes family housing, shared ownership, housing for older people and specialist accommodation that helps people live independently.
Landlord typeIndependent not-for-profit housing association providing housing, care and support
RegistrationOrwell Housing Association Limited — Regulator of Social Housing L0028
Society number16460R — registered society with charitable status
Social homes owned4,178 accommodation units at 31 March 2026, comprising 3,964 rented units and 214 low-cost home ownership units. This includes 39 owned rented units managed by other organisations.
Homes managed4,398 units at 31 March 2026, comprising 4,181 social housing units, 214 non-social rented units and 3 leasehold units. The social housing figure includes 42 units managed for other owners.
Stock scopeFigures include supported-housing bedspaces as well as self-contained homes. Owned units managed by other organisations are excluded from the management total.
Operating areaSuffolk, Norfolk, Essex and Cambridgeshire, with its main base in Ipswich
ServicesGeneral needs and affordable rented housing, shared ownership, sheltered and extra care housing, care and support for people with learning disabilities, young people experiencing homelessness and women escaping domestic abuse
Group and partnershipsOrwell Homes Limited is its wholly owned development subsidiary. Orwell is a member of Independent East, a collaboration of independent housing associations.
Regulatory statusG1 governance and V2 financial viability — RSH judgement published 26 November 2025. Consumer standards not yet graded in that judgement.
Leadership checked11 November 2026
LEADERSHIP
Executive team
Chief Executive Officer; Health and Safety LeadWendy Evans-Hendrick
Director of Finance & Company SecretaryDavid Hall
Director of People and CultureMichelle Harrison FCIPD
Director of Customers and Communities; Consumer Standards LeadTony Long
LEADERSHIP
Board
ChairTom Brown
Vice Chair; Chair, Remuneration and Nominations CommitteeDayle Bayliss
Chair, Audit and Risk CommitteeJo Ballman
Chair, Customer Insight Committee; Member Responsible for ComplaintsTracey Spencer
Board Member; Tenant Engagement RepresentativeStuart Appleby
Board MemberAndrew Ryde
Board MemberLauren Aitchison
Board MemberPamhi Mulambo
Board MemberAmy Dalton-Leader
Board MemberEamon Mulholland
Board MemberLinz Hoy
LEADERSHIP
Independent committee members
Customer Insight CommitteePeter Brown
Audit and Risk CommitteeIan Pinches
RESIDENT INFORMATION
Contact Orwell Housing
Official contact routes for residents, shared owners and people using Orwell’s care and support services.
Customer enquiries
0345 60 100 30Monday–Friday, 8am–4pm, according to Orwell’s published service standards. Closed weekends and bank holidays.General email
info@orwell-housing.co.ukRepairs and maintenance
Report a repairrepairs@orwell-housing.co.ukReport routine repairs through My Orwell, the app, online form or telephone. The repairs team’s published hours are Monday–Friday, 8am–4.30pm.
Emergency and out-of-hours repairs
0345 60 100 30Call for an emergency repair. Outside office hours, the usual number connects to the out-of-hours service.Damp, mould and condensation
Damp and mould information and reportingContact the repairs team to report concerns. Telephone for an urgent risk.My Orwell account
Sign in or register for My OrwellView your account and report repairs. Registration requires your agreement reference, rather than your payment reference.Complaints and feedback
Make a complaintUse the complaint form, telephone or general email. The complaints policy and escalation information are available on Orwell’s website.Contact options
Contact Orwell HousingReports and accounts
Annual reports, accounts and performance publicationsRegistered office
Orwell Housing Association LimitedCrane Hill Lodge
325 London Road
Ipswich
Suffolk
IP2 0BE
Official website
www.orwell-housing.co.ukHOUSING SECTOR REPORTING
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