HOUSING SECTOR

PCHA (Penge Churches Housing Association) Performance Index

An evidence-led view of how PCHA (Penge Churches Housing Association) performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About PCHA

PCHA is the public name used by Penge Churches Housing Association. Founded by local churches in 1969, it provides community-based affordable housing and tenancy services in south-east London. Its work includes homes for families, single people and older residents, supported housing and housing management on behalf of the London Borough of Bromley.

Landlord typeIndependent not-for-profit community housing association
RegistrationPenge Churches Housing Association Limited — Regulator of Social Housing L1243
Society number19080R — charitable Community Benefit Society
Reported portfolio664 homes owned and managed in the accounts for the year ended 31 March 2026. This operational portfolio includes housing managed for the London Borough of Bromley.
Social homes ownedThe RSH return records 484 rented accommodation units at 31 March 2026, including 106 held under long leases.
Homes managed for othersThe RSH return records 87 social rented units and 3 non-social rented units managed for other owners at 31 March 2026.
Stock reporting scopeThe RSH return also records 3 owned non-social rented units, giving 577 units managed on that return. This differs from the accounts’ 664-home operational portfolio. The two published totals have not been reconciled and should not be added together.
Operating areaLondon boroughs of Bromley and Bexley, with a new scheme in Forest Hill, Lewisham
ServicesAffordable rented homes, housing for families and single people, homes for older residents, supported housing, tenancy support, resident engagement and council housing management
Leadership checked11 November 2026
LEADERSHIP

Executive and senior team

Chief Executive & Company SecretaryKaren Cooper
Interim Director of OperationsTracey Gray
Director of Finance and Corporate ServicesAidan Cox
Head of Resident Services; Complaints and Consumer Regulation LeadHaley Ryan
Head of Assets & Property ServicesEmma Telka
Corporate Services ManagerCassandra Barns
LEADERSHIP

Board

ChairHelen Manley
Chair, Finance, Audit and Risk CommitteeTanya Srikandan
Board MemberSandeep Sankoli
Board MemberGraham Littlewood
Board MemberJed Holloway
Executive Board MemberKaren Cooper
Board MemberSheryl Martin
Board MemberAdéyinka Badmos
Board MemberDavid Westworth
RESIDENT INFORMATION

Contact PCHA

Official contact routes for PCHA residents and people living in council homes managed by PCHA.

General enquiries and routine repairs
020 8659 3055Monday, Tuesday and Thursday, 8am–5pm. Wednesday, 8am–6pm. Friday, 8am–4pm. Closed Saturday and Sunday.
General email
housing@pcha.co.uk
Repairs email
repairs@pcha.co.ukUse the appropriate telephone number below for an emergency.
Gas, boiler and radiator repairs
01732 885822Monday–Friday, 7am–5.30pm.01892 531421Out-of-hours gas and heating repair service at all other times.
Other emergency repairs out of hours
020 8854 8700For emergency repairs outside normal hours that are not gas or boiler-related.
Resident portal
PCHA My Home resident portalView rent and payment details, report repairs, check repairs history, update contact details and contact PCHA. Call the office if you need help getting access.
Complaints
Complaints form, policy and escalation information
complaints@pcha.co.ukYou can also make a complaint by calling 020 8659 3055.
Repairs and home safety information
Repairs, damp and mould, adaptations and home safety
Support services
Tenancy support and practical help
Head office and registered address
Penge Churches Housing Association Limited
99 Maple Road
London
SE20 8LN
Bexley office
Rear of 21 Bourne Road
Bexley
DA5 1LW
Contact options
Contact PCHA
Reports and accounts
Annual reports and financial statements
Official website
Visit PCHA
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