HOUSING SECTOR

People First Housing Association Performance Index

An evidence-led view of how People First Housing Association performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About People First Housing Association

People First was established in 1993 by residents involved in the regeneration of Hulme, Manchester. It began managing homes in 1995 and registered as a social landlord in 1996. The association provides affordable rented homes alongside practical community support, helping people sustain their tenancies, access benefits and remain independent.

Landlord typeIndependent, community-based and tenant-led not-for-profit housing association
RegistrationPeople First Housing Association Limited — Regulator of Social Housing L4088
Society number27746R — registered society with charitable status
Homes owned275 low-cost rented homes at 31 March 2026, according to the RSH Statistical Data Return
Homes managed275 owned homes directly managed at 31 March 2026. The return reports no additional homes managed for other owners, shared ownership homes or non-social rented homes.
Operating areaHousing concentrated in Hulme, Manchester, with community support services in Manchester
ServicesAffordable rented housing, repairs and tenancy management, welfare benefits and money advice, tenancy sustainment, community support and tenant involvement
Tenant wellbeingA part-time Tenant Wellbeing Officer service is being piloted until March 2027, offering short-term practical support and links to other services.
GovernanceA voluntary Board of Management oversees the association, with tenant involvement central to its community-based approach.
Leadership checked11 November 2026
LEADERSHIP

Verified leadership and board chair

Chief ExecutiveKulbinder Kang
Chair of the BoardIain Francis
Housing Services ManagerAndrew Barker

These roles are identified in People First’s September 2026 newsletter. A complete current board and senior management roster could not be verified from the public sources reviewed.

RESIDENT INFORMATION

Contact People First

Official routes for tenants, housing enquiries and people seeking practical support.

Customer enquiries
0161 235 6900Monday–Friday, 9am–5pm. The same number switches to the emergency service outside normal hours.
General enquiries and complaints
admin@pfha.co.uk
Housing enquiries, repairs and hazards
housing@pfha.co.ukUse this address for housing enquiries and reports of damp, mould or other hazards. Telephone for an emergency.
Report a repair
Repairs informationContact the housing team on 0161 235 6900 or email housing@pfha.co.uk.
Out-of-hours emergency repairs
0161 235 6900
01244 573 309The main number transfers to the emergency service. The second number is the direct out-of-hours repair contact published by People First.
Housing management contact
andrewb@pfha.co.ukAndrew Barker, Housing Services Manager.
Complaints and escalation
Complaints policy, leaflet and contact detailsMake a complaint by telephone, email or in writing. The website provides the complaints policy and Housing Ombudsman information.
Tenant wellbeing and money worries
housing@pfha.co.ukAsk about Tenant Wellbeing support, benefits advice or help with rent difficulties. You can also call the main office.
Tenant information
Repairs, rent, safety, performance and tenant information
Latest resident newsletter
Read the September 2026 newsletter
Office and postal address
People First Housing Association Limited
Room 2:3
Windrush Millennium Centre
70 Alexandra Road
Moss Side
Manchester
M16 7WD
Official website
www.pfha.co.uk
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