HOUSING SECTOR
Peter Bedford Housing Association Performance Index
An evidence-led view of how Peter Bedford Housing Association performs for residents.
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ABOUT THE LANDLORD
About Peter Bedford Housing Association
Peter Bedford Housing Association, also known as PBHA, provides homes and opportunities for adults affected by homelessness, mental health needs, learning disabilities and other barriers to independent living. Its housing is supported by learning, volunteering and community activities. PBHA became part of Single Homeless Project in October 2026 while retaining its own identity and registered landlord status.
Landlord typeCharitable housing association providing general needs and supported housing
RegistrationPeter Bedford Housing Association Limited — Regulator of Social Housing LH0888
Society number20037R — registered society with charitable aims
Group membershipPart of Single Homeless Project following the group announcement on 12 October 2026. PBHA retains its own name, identity and registered provider status.
Homes owned292 rented accommodation units at 31 March 2026, comprising 89 general needs units and 203 supported housing units. The portfolio includes leased accommodation.
Homes managed for others16 supported housing units at 31 March 2026, giving 308 units and bedspaces managed in total.
Latest headline portfolioThe group announcement on 12 October 2026 describes a portfolio of 324 homes. This later headline figure is not broken down between owned homes and homes managed for others.
Stock scopeThe accounts count social housing units and bedspaces. Accommodation includes both self-contained flats and shared homes, so these figures are not a count of self-contained dwellings alone.
Operating areaHackney, Islington, Newham, Southwark and Tower Hamlets, London
ServicesSupported and general needs housing for single adults, tenancy support, learning and vocational training, volunteering, community activities and opportunities to build skills and independence
Leadership checked11 November 2026
LEADERSHIP
Leadership and management
Chief Executive Officer & SecretaryClare Norton
Director of ServicesTom Markwell
Head of Property & DevelopmentCath Gibson
Finance director responsibilities, outsourced since November 2025Alwyns LLP
Senior AccountantLee
Enterprises & Training ManagerAnjum
Housing Services ManagerZoe
LEADERSHIP
PBHA Board
ChairJon Sibson
Vice ChairLauren Green
Chair, Finance, Risk & Audit CommitteeCorinna Bishopp
Chair, Services CommitteeLewis Devonish
Board Member; Services CommitteeIan Lamprell
Board Member; Risk & Audit CommitteeShelagh Kirkland
Board Member; Services CommitteeRaquel López Fernández
Board Member; Finance, Risk & Audit CommitteeAbby Akinola
Tenant Board Member; Services CommitteeMoira Hicks
Board Member; Risk & Audit CommitteeGraeme Muncey
Board Member; Member Responsible for ComplaintsMichael Cooper
LEADERSHIP
Parent organisation
Chief Executive, Single Homeless ProjectLiz Rutherfoord
RESIDENT INFORMATION
Contact Peter Bedford
Official routes for tenants, people seeking housing and people using PBHA’s services.
Out-of-hours emergencies
020 3815 4100Duty line for urgent problems that cannot wait until the office reopens. Available 5.30pm–9.30am Monday–Friday, and all day weekends and public holidays. The duty line does not accept calls from withheld numbers.Repairs and maintenance information
Reporting repairs and emergency informationTenant portal
PBHA tenant portal sign-inPBHA provides the portal for rent statements, repairs history, repair requests, feedback and complaints. Ask your housing worker for help signing up or accessing your account.Complaints and feedback
quality@peterbedford.org.ukMake a complaint or give feedbackYou can also raise a complaint with the relevant manager or through the tenant portal.
Housing enquiries and referrals
referrals@peterbedford.org.ukHousing options and referral information
Tenant information and support
Tenants ZoneReports and accounts
Financial statements, impact reports and policiesContact page
Contact PBHAHead office
Kingsland Hub242 Kingsland Road
London
E8 4DG
Registered office
Peter Bedford Housing Association LimitedKingsland Hub
242–248 Kingsland Road
London
E8 4DG
Official website
www.peterbedford.org.ukHOUSING SECTOR REPORTING
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