HOUSING SECTOR

Platform Housing Group Performance Index

An evidence-led view of how Platform Housing Group performs for residents.

COMING SOON

About Platform Housing Group

Platform Housing Group is a non-profit housing association group providing affordable housing across the Midlands. Its housing includes rented homes, shared ownership, retirement housing and supported living. Platform Housing Limited is the registered landlord subsidiary within the group.

Landlord type Non-profit housing association group
RSH registration 4789 — Platform Housing Group Limited
5084 — Platform Housing Limited
Homes owned 51,366 — group total stock at 31 March 2026
Homes managed 51,247 — group total stock at 31 March 2026
Operating area Across the Midlands

Senior leadership

Chief Executive Emma Palmer
Group Chair Helen Gillett
Chief Financial Officer Amanda Holgate
Chief Operations Officer Marion Duffy
Chief Growth and Development Officer Gerraint Oakley

Contact Platform Housing Group

Official routes for residents who need to contact Platform Housing Group.

Telephone
0333 200 7304 Customer Hub open Monday to Friday, 8.30am–5pm. Emergency out-of-hours service available 24/7.
Resident enquiries
Send an online enquiry →
Customer portal
Your Platform → Online access for non-urgent repairs and housing matters.
Complaints
Make a complaint → Official complaints information and online form.
Postal address
Platform Housing Group
1700 Solihull Parkway
Birmingham Business Park
Solihull
B37 7YD
HOUSING SECTOR REPORTING

Latest on Platform Housing Group

Housing Sector reporting and analysis relating to Platform Housing Group.

Housing Sector - The Big ASB Question

The Big ASB Question

How far should housing associations go to tackle antisocial behaviour? Housing Sector examines a prolonged neighbour dispute involving Platform Housing Group and questions what happens when complaints continue despite interventions.

Read the full story →

Are you a Platform resident with a story to tell?

If you’ve experienced something you think Housing Sector should know about — good or bad — we want to hear from you. Your experience could help us understand what’s really happening for residents.