HOUSING SECTOR

Riverside Performance Index

An evidence-led view of how Riverside performs for residents.

COMING SOON

About Riverside

Riverside is a charitable housing association group providing affordable rented homes, shared ownership, retirement housing and care and support services across England and Scotland. The Riverside Group Limited is its principal registered housing provider. One Housing became part of Riverside, with its engagements transferred into The Riverside Group Limited in 2023.

Landlord type Non-profit charitable housing association group
RSH registration L4552 — The Riverside Group Limited
Homes owned 67,356 — group social housing units at 31 March 2026, excluding leasehold units
Homes managed 65,286 — group social housing units at 31 March 2026, excluding leasehold units
Operating area Across England and Scotland

Senior leadership

Group Chief Executive Officer Paul Dolan
Group Chair Terrie Alafat CBE
Chief Financial Officer Cris McGuinness
Chief Customer Officer Liz Fairburn
Chief Property Officer Ian Gregg
Chief Care and Support Officer John Glenton

Contact Riverside

Official routes for residents who need to contact Riverside.

Telephone
0345 111 0000 Available 24 hours a day, seven days a week.
Resident enquiries
info@riverside.org.uk
Contact information
Contact Riverside →
Customer portal
My Riverside → Report repairs, make payments and manage your account online.
Official website
Visit Riverside →
Complaints
Complaints and feedback → Official complaints information and submission routes.
HOUSING SECTOR REPORTING

Latest on Riverside

Housing Sector reporting and analysis relating to Riverside, including legacy One Housing coverage.

Housing Sector reporting on rent and service charges

Rent & Service (miss)charges

A review of rent and service charge disputes across housing providers, including a One Housing resident’s challenge over charges and supporting receipts.

Read the story →

Are you a Riverside resident with a story to tell?

If you’ve experienced something you think Housing Sector should know about — good or bad — we want to hear from you. Your experience could help us understand what’s really happening for residents.