HOUSING SECTOR

Squared Performance Index

An evidence-led view of how Squared performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Squared

Squared is the public name of Luton Community Housing Limited, a non-profit housing association established in 1962. It provides affordable homes and supported accommodation in Luton and Central Bedfordshire. Its work includes independent rented housing, sheltered housing, hostels, shared houses and support to help people move towards independent living. It also provides services for private landlords and an in-house wellbeing therapy service.

Landlord typeIndependent non-profit housing association with charitable status
Legal nameLuton Community Housing Limited, trading as Squared
RegistrationRegulator of Social Housing number L1518
Society number19688R — registered under the Co-operative and Community Benefit Societies Act 2014
Homes owned684 rented accommodation units at 31 March 2026 under the RSH statistical definition — 421 social housing units and 263 non-social rental units. This definition includes qualifying leasehold interests, including 44 social homes held on leases with at least seven years remaining. It is not a freehold-only count.
Homes managedAll 684 units above were reported as directly managed by Squared in its 2026 RSH return. No additional units managed for other owners were reported under that return's definitions.
AccommodationThe portfolio includes self-contained homes and supported rooms or bedspaces. Squared's 2025–26 impact report separately describes 64 hostel rooms and 184 supported rooms in houses in multiple occupation; these are not additional to the portfolio.
Operating areaLuton and Central Bedfordshire
ServicesIndependent rented homes, sheltered accommodation for people aged over 55, supported housing, homelessness support, repairs, private landlord services and wellbeing therapy
LEADERSHIP

Senior leadership and board

Chief ExecutiveKierson Benfield
Finance DirectorLee Schopp
Business Support and Governance DirectorClaire Bryan
Head of Property ServicesVictoria Simpson
Head of HomesGraham Haynes
Chair of the BoardGlyn Early
Board MemberDavid Cheesman
Board MemberJo Simcox
Board MemberMostaque Koyes MBE
Board MemberIain Smith
Board MemberJesse Fajemisin
Board MemberAllison Lobb
Board MemberTina Collins
RESIDENT INFORMATION

Contact Squared

Official contact routes for tenants, supported housing customers and people looking for accommodation.

Customer enquiries
01582 391053Standard opening hours are Monday–Thursday, 9am–5pm, and Friday, 9am–4.30pm.
Email
office@squared.org.uk
Repairs and maintenance
Repairs reporting and maintenance guidanceReport routine repairs through the customer portal or contact Squared during opening hours.
Out-of-hours urgent repairs
0800 0147 333For urgent repairs outside Squared's standard opening hours.
Gas heating emergencies
01582 509419Sun Realm Heating — the contractor listed on Squared's repairs page.
Customer portal
Access the portal through Squared's repairs pageFollow the official customer portal link for online repair reporting.
Complaints and feedback
Report a problem or raise a concernYou can also contact Squared by telephone, email or letter.
Complaints policy and performance
Complaints procedure, annual report and Ombudsman information
Contact form
Contact the appropriate Squared service
Reports and accounts
Reports and performance information
Published financial statements
Customer Hub
63 Inkerman Street
Luton
Bedfordshire
LU1 1JD
Contact Squared before visiting to confirm arrangements.
Registered office and Business Hub
Luton Community Housing Limited
Unit B2, Bramingham Business Centre
Enterprise Way
Luton
Bedfordshire
LU3 4BU
Official website
www.squared.org.uk
HOUSING SECTOR REPORTING

Latest on Squared

Housing Sector reporting and analysis relating to Squared.

HOUSING SECTOR REPORTING

Squared reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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