HOUSING SECTOR

Thirteen Group Performance Index

An evidence-led view of how Thirteen Group performs for residents.

COMING SOON

About Thirteen Group

Thirteen Group is a housing association providing homes and housing services predominantly across the North East and Yorkshire. Its services include rented homes, shared ownership, supported housing, sheltered housing and extra care schemes.

Landlord type Housing association
RSH registration L4522 — Thirteen Housing Group Limited
Homes owned 35,288 homes — 2025 statistical data return
Homes managed Data being verified
Operating area Predominantly the North East and Yorkshire

Senior leadership

Chief Executive Officer Matt Forrest
Board Chair Jane Earl
Chief Resources Officer Jane Castor
Chief Information and Transformation Officer Matt Cavanagh
Chief Investment and Property Officer Sharon Thomas
Chief Customer Officer Serena Heathcote

Contact Thirteen Group

Official routes for residents to contact their landlord, manage their account and raise a complaint.

Telephone
0300 111 1000 Monday to Friday, 8am to 7pm.
Saturday, 9am to 3pm.
Use the same number for emergency repairs and alarm calls outside normal opening hours.
Official website
Visit Thirteen Group
Contact and enquiries
Contact Thirteen Group
customerservices@thirteengroup.co.uk Report emergencies by telephone.
Resident account
My Thirteen — sign in Pay rent and book repairs through your online account.
Postal address
Thirteen Housing Group
2 Hudson Quay
Windward Way
Middlesbrough
TS2 1QG
HOUSING SECTOR REPORTING

Latest on Thirteen Group

Housing Sector reporting and analysis relating to Thirteen Group.

Thirteen Group reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

COMING SOON

Are you a Thirteen Group resident with a story to tell?

If you’ve experienced something you think Housing Sector should know about — good or bad — we want to hear from you. Your experience could help us understand what’s really happening for residents.