HOUSING SECTOR

Trent & Dove Housing Performance Index

An evidence-led view of how Trent & Dove Housing performs for residents.

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About Trent & Dove Housing

Trent & Dove Housing is a not-for-profit housing association based in Burton upon Trent, Staffordshire. It provides social and affordable rented homes, shared ownership and specialist accommodation, principally across East Staffordshire, South Derbyshire and North West Leicestershire. Its activities include housing management, repairs, maintenance, investment in existing properties, community support, regeneration and the development of new affordable homes.

Landlord type Not-for-profit housing association
RSH registration L4311 — Trent & Dove Housing Limited
Homes owned 6,719 homes — Regulator of Social Housing 2025 statistical data return.
Homes managed Data being verified. A separate managed stock total has not been confirmed.
Operating area East Staffordshire, South Derbyshire and North West Leicestershire

Senior leadership

Chief Executive Ursula Bennion
Board Chair Claire Winfield
Resources Director Jan Griffiths
Development Director Charlie Riley
Head of Housing Alexandra Stavrianakos
Head of Governance, Legal and Compliance Catherine Slater
Head of Finance Cheryl Wood
Head of Property Services Nick Sutton
Head of Customer & Communities Rachael Hughes

Contact Trent & Dove Housing

Official routes for residents to contact their landlord, manage their account and raise a complaint.

Telephone
01283 528 528 Customer services: Monday to Friday, 9am–5pm.
Telephone line monitored 24/7.
For emergency repairs, select option 1 for PH Jones gas repairs or option 2 for other emergency repairs.
Contact and enquiries
Contact Trent & Dove
hello@trentanddove.org Residents can make enquiries by telephone, email, online contact form or through the MyAccount portal. In-person office visits should be arranged in advance.
Resident account
MyAccount — access and support Report repairs, check rent balances, update personal details and access tenancy-related services online.
Complaints
Complaints process Residents can make complaints through Trent & Dove's customer contact channels. The organisation publishes its complaints policy and annual complaints performance information. Residents may contact the Housing Ombudsman if their complaint remains unresolved.
Postal address
Trent & Dove Housing
Trinity Square
Horninglow Street
Burton-on-Trent
DE14 1BL
HOUSING SECTOR REPORTING

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Trent & Dove Housing reporting

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