HOUSING SECTOR

whg Performance Index

An evidence-led view of how whg performs for residents.

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About whg

whg is the trading name of Walsall Housing Group, a charitable housing association providing homes and housing services across the Midlands. Its services include rented housing, shared ownership, repairs and neighbourhood management, alongside support with money, employment and wellbeing.

Landlord type Charitable housing association
RSH registration L4389
Homes owned 22,114 homes — 2025 statistical data return
Homes managed Data being verified
Operating area Midlands

Senior leadership

Group Chief Executive Gary Fulford
Board Chair Gary Moreton
Corporate Director of Governance, Compliance and Communications Dawn Hendon
Corporate Director of Strategy, Assets and Transformation Robert Gilham
Corporate Director of Development Rebecca Bennett Casserly
Corporate Director of Operations and IT Fay Shanahan
Corporate Director of Finance Sangita Surridge
Corporate Director of People and Culture Lisa Wallis

Contact whg

Official routes for residents to contact their landlord, manage their account and raise a complaint.

Telephone
0300 555 6666 Monday–Friday, 8am–6pm.
Emergency repairs available on this number 24/7.
Official website
Visit whg
Resident account
Manage your home online Pay rent, book repairs and manage appointments.
Postal address
whg
100 Hatherton Street
Walsall
WS1 1AB
HOUSING SECTOR REPORTING

Latest on whg

Housing Sector reporting and analysis relating to whg.

whg reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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Are you a whg resident with a story to tell?

If you’ve experienced something you think Housing Sector should know about — good or bad — we want to hear from you. Your experience could help us understand what’s really happening for residents.