HOUSING SECTOR

Your Housing Group Performance Index

An evidence-led view of how Your Housing Group performs for residents.

COMING SOON

About Your Housing Group

Your Housing Group is a charitable housing association operating across the North West, Yorkshire and the Midlands. Formed in 2012 through the merger of Harvest and Arena, it provides social and affordable rented housing, shared ownership, private rented homes and retirement living accommodation.

Landlord type Charitable housing association
RSH registration L4203
Homes owned 26,314 social homes — 2025 statistical data return
Homes managed Data being verified
Operating area North West, Yorkshire and the Midlands

Senior leadership

Chief Executive Jacque Allen
Chair of the Group Board Bev Messinger
Deputy CEO & Company Secretary Clare Oakley
Chief Operating Officer Lorraine Donnelly
Chief Finance Officer Helen Whittingham
Director of Housing and Customer Aaron Hammersley
Director of Repairs and Maintenance Dave Woods

Contact Your Housing Group

Official routes for residents to contact their landlord, manage their account and raise a complaint.

Telephone
0345 345 0272 Your Response customer services
Contact and enquiries
Contact Your Housing Group
Resident account
Your Home Hub Manage your account, make payments, report repairs and contact your landlord.
Postal address for complaints
Complaints Team
Your Housing Group
Youggle House
130 Birchwood Boulevard
Birchwood
Warrington
WA3 7QH
HOUSING SECTOR REPORTING

Latest on Your Housing Group

Housing Sector reporting and analysis relating to Your Housing Group.

Housing Sector illustration about Section 22 and service charge transparency

Rent & Service (miss)charges

Examining overcharging across the sector, including Your Housing Group’s reported reimbursement of £648,000 in rent, and the importance of transparent billing.

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Housing Sector illustration about data security risks

Data - The Big Risk?

Exploring data protection risks for residents, including the Liberty Gas ransomware incident that affected some personal data relating to Your Housing Group.

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Are you a Your Housing Group resident with a story to tell?

If you’ve experienced something you think Housing Sector should know about — good or bad — we want to hear from you. Your experience could help us understand what’s really happening for residents.