The Big ASB Question
When the warnings don't work, what happens next? Using a case involving Platform Housing, Housing Sector examines the impact of persistent antisocial behaviour on residents, the challenges facing housing associations and the difficult question of how far landlords should — and could — go to resolve it.
Southern Housing — DARVO, Lawfare and a Disregard for the Facts
Southern Housing issued warnings to a resident without adequately investigating allegations against him or following safeguards in its own policies, the Housing Ombudsman has found. The landlord also failed to demonstrate that it had properly investigated his complaints about staff conduct.
The decision concerns Lee, a Southern Housing resident, who says he has been subjected to a wide
SLAPPs - Ben Jenkins vs. GreenSquareAccord
A housing association whose failures had already been upheld did not respond with reflection or reform. Instead, the response escalated: communication restrictions, legal threats, court action, and ultimately an arrest.
This is not about one resident. It is about what happens when accountability is replaced with control, and when raising legitimate concerns is met not with answers, but with pressure.
SLAPPs are not just a legal issue. In housing, they carry real consequences. When residents are silenced, problems do not disappear. They remain, often hidden, until they become something far more serious.
This is my experience, now raised in Parliament and recognised beyond it. The question is no longer whether this happened. The question is what the sector does about it.
Content Wars – The Battle to Control the Narrative
There’s a battle underway in the housing sector — but it’s not being fought with bricks or budgets. It’s being fought with blogs, infographics, press releases, conferences, events, webinars, and reposted reports. A full-blown Content War — and the aim is simple: control the narrative.