HOUSING SECTOR
Home Group Performance Index
An evidence-led view of how Home Group performs for residents.
COMING SOON
ABOUT THE LANDLORD
About Home Group
Home Group is a charitable housing association founded in Newcastle in 1935. It provides social and affordable rented homes, shared ownership, housing for older people and supported housing across England and Scotland. Its work includes tenancy support, money and benefits advice, homelessness services and support for people with mental health needs, learning disabilities and autism. Home Group Limited is the parent association, with Scottish housing delivered through Home in Scotland Limited, trading as Home Group Scotland.
Landlord typeNon-profit housing association and exempt charity
RegistrationHome Group Limited · Registered society 22981R · Regulator of Social Housing number L3076
Scottish subsidiaryHome in Scotland Limited · Registered society 1935R(S) · Scottish charity SC005247 · Scottish Housing Regulator number HAL90
Group social homes owned52,615 social housing units at 31 March 2026, comprising 51,589 owned and managed by the group and 1,026 owned but managed by other organisations
Group social homes managed51,785 at 31 March 2026, comprising 51,589 owned units and 196 units managed for other owners. Ownership and management totals overlap and must not be added together
Wider group portfolio57,803 units at 31 March 2026, comprising 52,811 social housing units owned and/or managed, 4,232 leasehold units and 760 market or mid-market rented units. The social housing total includes low-cost home ownership and supported accommodation
Parent association stockHome Group Limited separately reported 48,180 social units owned and 47,350 managed at 31 March 2026. These are included within the group figures above
Operating areaEngland and Scotland, with regional housing leadership covering Scotland, the North East, North West, East Coast and Yorkshire, Midlands and Central, and the South
ServicesHousing management, repairs, shared ownership and leasehold services, tenancy sustainment, money advice, supported housing and community services
Care services transitionThe 2025/26 annual report sets out a gradual withdrawal from CQC-regulated care activity while retaining a commitment to supported housing services
Regulatory gradesG2 governance · V2 financial viability · C2 consumer · RSH judgement published 28 October 2026, applying to the English registered provider
Information checked11 November 2026
Executive team
Chief ExecutiveHelen Meehan
Chief Finance OfficerChris Hopkins
Executive Director of Development and InvestmentWill Gardner
Executive Director, Customers and CommunitiesNusheen Hussain
Executive Director, Repairs and MaintenancePaul Walker
Interim Chief Property OfficerPeter Hall
Home board
ChairmanJohn Cridland CBE
Senior Independent MemberLinda Cullen
Board MemberDuncan Cumberland
Board MemberHelen Forsyth
Board MemberIan Drummond
Board MemberZoë Hingston
Board MemberLara Joisce
Board MemberBrian Walsh
Customer Board MemberKobby Osei
Customer Board Member and Member Responsible for ComplaintsMiriam Landy
Executive Board Member — Chief ExecutiveHelen Meehan
Executive Board Member — Chief Finance OfficerChris Hopkins
Home Group Scotland board
Scotland Board ChairHelen Forsyth
Scotland Board MemberGrant Campbell
Scotland Board MemberGavin Mackenzie
Scotland Board MemberCatherine Wood (Mappin)
Scotland Board MemberJune Wylie
Scotland Customer Board MemberEmmanuel Asante
Scotland Board MemberJackie McIntosh
Scotland Board MemberAndrew Wilmot
Chief ExecutiveHelen Meehan
Regional leadership
Director of ScotlandBryony Willett
Head of Service Delivery, ScotlandKaren Wolstencroft
Head of Maintenance, ScotlandTom Cuthill
Regional Director, North EastAndy Hall
Regional Director, North WestLisa Russell
Regional Director, East Coast and YorkshireKatherine Hernandez
Regional Director, Midlands and CentralJaine Cresser
Regional Director, SouthEmma Solomons
RESIDENT INFORMATION
Contact Home Group
Official contact routes for tenants, shared owners and leaseholders. Always report emergency repairs by telephone.
Customer enquiries
0345 141 4663
Monday–Friday, 8am–6pm. Check the service status page for temporary changes.
Emergency repairs
0345 141 4663
Available 24 hours a day, seven days a week. Call for repairs presenting an immediate risk to health, safety or security.
General enquiry form
Contact Home Group
Use the online enquiry route for tenancy questions, communal services and other general enquiries.
My Home Account
Log in or register
Report and track repairs, make payments, view account statements and update contact details.
Repairs for tenants
Report or follow up a repair
Online repair information, reporting routes and guidance on responsibilities.
Damp and mould
Report damp, mould or condensation
Contact Home Group promptly about damp or mould affecting your home.
Homeowner and leasehold support
leaseholdcustomersupport@homegroup.org.uk
For homeowner, leasehold and service charge enquiries. You can also call 0345 141 4663.
Homeowner repairs
Repairs information for homeowners
Guidance and reporting routes for shared owners and leaseholders.
Complaints
Make a complaint
Complain online, by telephone, in person or by post to the Complaints Team at the registered office. The process explains the separate arrangements applying in England and Scotland.
Money, benefits and wellbeing
Get advice and support
Help with benefits, household finances and sustaining your tenancy.
Anti-social behaviour
Report anti-social behaviour or noise
Information about reporting concerns and the support available.
Service status
Check current service updates
Opening hours, contact arrangements and temporary service changes.
Registered office
Home Group LimitedOne Strawberry Lane
Newcastle upon Tyne
NE1 4BX
Reports and accounts
Financial statements and customer reports
Official website
www.homegroup.org.uk
HOUSING SECTOR REPORTING
Latest on Home Group
Housing Sector reporting and analysis relating to Home Group.
Home Group Downgraded as Regulator Exposes Weaknesses in Repairs, Damp and Mould and Board Oversight
Housing Sector examines the regulatory downgrade, weaknesses in repairs and board oversight, and the consequences for residents.
Read the story →Are you a Home Group resident with a story to tell?
If you’ve experienced something you think Housing Sector should know about — good or bad — we want to hear from you. Your experience could help us understand what’s really happening for residents.