ACIS Group logo with black text and an orange and black abstract graphic

Number of homes: ~6,700
CEO: Not specified
Website: www.acisgroup.co.uk
Areas of operation: East Midlands, Yorkshire, Humber

About Acis Group

Acis is a housing charity that goes beyond bricks and mortar, offering more than just homes—it delivers life skills training, home adaptations, student accommodation, and community support across the East Midlands, Yorkshire, and the Humber. As a registered provider, it manages around 6,700 homes and delivers a range of non-housing services intended to help residents lead better lives.

Performance & Accountability

In a January 2025 stability check, the Regulator of Social Housing confirmed Acis’s viability grade remains at V2, stating it has the financial capacity to manage foreseeable challenges, but must actively manage material risks. The governance grade remained at G1, consistent with the previous assessment in August 2023.

Strategic Direction

For the year ending March 2024, Acis Group reported a turnover of approximately £44.3 million, with a net surplus before tax of £4.0 million, slightly down from the prior year due to higher interest payments. The group invested nearly £7 million in capital improvements, while turnover from social housing lettings increased—driven by higher rents and expanded housing stock. Rising net debt reflects continued investment in both new and existing properties.

Resident Experience

Acis’s own published resident satisfaction figures suggest strong performance in a range of areas:

  • Overall satisfaction: 79%

  • Homes and services provide value for money: 93%

  • Quality of home: 86%

  • Neighbourhood: 84%

  • Repairs service: 77%

  • Tenancy sustainment beyond 12 months: 98%

  • Gas safety compliance: 100%
    In 2023–24, Acis developed 182 new homes (rent, shared ownership, sale), secured £9 million in community funding, delivered £2.9 million in social value, and reduced rent arrears by £60,000.

However, a Housing Ombudsman ruling highlighted a service failure around service charge administration, invoicing changes, communal repairs, and complaint handling, indicating room for improvement in accountability.

At a glance

  • Homes: ~6,700

  • Governance / Viability: G1 / V2 (Jan 2025)

  • Turnover: £44m (FY 2023/24)

  • Net Surplus: £4.0m (FY 2023/24)

  • Capital Investment: ~£7m (FY 2023/24)

  • Resident Satisfaction: 79% overall

  • New Homes Developed: 182

  • Social Value Generated: £2.9m