Regulator says weak governance and financial resilience now put the landlord’s long-term viability and social homes at risk. The organisation says services will continue as normal, while residents and campaigners point to a much longer record of poor service and unanswered concerns.

In January 2026, Clarion Housing investigated complaints from resident Sarah Killick and concluded that it had identified “no service failures.” However, within weeks one of Clarion’s own senior managers had reached a very different conclusion, there had been “several failures.”

A simple question about what one housing summit had achieved led to deleted comments, legal threats, police warnings and escalating financial claims. This article examines Regener8’s two summits, David Stevenson’s response to scrutiny and what it reveals about housing’s events culture.

Housing has no shortage of awards, but are they recognising genuine achievement or simply feeding another self-sustaining industry around the sector? In this blog I look at the cost of entering and attending awards, the lack of independent validation behind some winning claims, the risks this creates for procurement, and how questionable awards can undermine the people whose work genuinely deserves recognition.

Does housing have an events problem? With more than 40 housing-related conferences, summits and awards already identified in 2026, I look at the scale, cost and culture surrounding the sector’s events circuit, and ask a simple question: what measurable value are residents actually getting back?

The National Housing Federation has again published its Code of Conduct, setting out the standards of behaviour, culture and accountability it believes should apply across the social housing sector. It is aimed at the people who work for and represent housing associations, including staff, board members and residents involved in their work, and is intended to promote better decision-making, stronger governance, greater accountability and, ultimately, better outcomes for tenants and residents.

It is not legislation, and it is not automatically binding on every housing association; it is a model Code intended to be adopted and adapted. But that does not make its standards meaningless — particularly when the Federation itself presents them as the behaviours people working in and around social housing should aspire to.”

Freedom of Information requests to councils across England are beginning to reveal the scale of Housing Benefit payments flowing into major housing associations. Responses from Birmingham and Walsall alone show more than £60 million linked to one provider over three years, while Wiltshire Council says it cannot retrieve the equivalent figures without exceeding the statutory cost limit. The contrast raises deeper questions about transparency, oversight and how closely the housing sector, local authorities and political networks are intertwined when it comes to the flow of public money.

When does a complaint become “vexatious” — and who decides?

In this long-form investigation, I examine how the term is increasingly used across the housing sector, how it shifts attention away from unresolved failures, and how behaviours consistent with DARVO — Deny, Attack, Reverse Victim and Offender — are reshaping the relationship between residents and landlords.

Millions of pounds in Housing Benefit are being paid to housing associations each year, yet Freedom of Information responses reveal little evidence that councils are checking or challenging the service charges behind those payments. This investigation examines how public money leaves the public purse, what oversight is meant to exist, and what happens when it doesn’t.

This article examines what happens when Tenant Satisfaction Measures, Housing Ombudsman findings, and regulatory governance grades are placed side by side. Drawing on housing sector data discussed on the Housing Sector Podcast, it exposes the growing gap between how housing providers are assessed and how residents experience services in practice, particularly around complaint handling, accountability, and trust.