HOUSING SECTOR

believe housing Performance Index

An evidence-led view of how believe housing performs for residents.

COMING SOON

ABOUT THE LANDLORD

About believe housing

believe housing is a not-for-profit housing association providing affordable homes and housing services in North East England, principally County Durham. It was established in April 2019 through the amalgamation of County Durham Housing Group, Dale & Valley Homes, Durham City Homes and East Durham Homes.

Landlord type Not-for-profit housing association and charitable Community Benefit Society

RSH registration 5071 — Believe Housing Limited

Homes owned 18,334 homes — 2025 statistical data return

Homes managed Data being verified

Latest stock report 18,413 homes reported as “owned and managed” at 31 March 2026 — 2025/26 accounts. A separate managed total has not been confirmed.

Operating area North East England — principally County Durham

LEADERSHIP

Senior leadership

Chief Executive Alan Smith

Board Chair John Marshall

Executive Director of Communities and Customer Services Nik Welsh

Executive Director of Culture, Technology and Transformation Lisette Nicholson

Executive Director of Governance and Strategy Louise Taylor

Executive Director of Investment, Growth and Performance Faye Gordon

RESIDENT INFORMATION

Contact believe housing

Official routes for residents to contact their landlord, manage their account and raise a complaint.

Telephone

0300 1311 999 Office hours Monday–Thursday, 8.30am–5pm, and Friday, 8.30am–4.30pm.
Urgent matters can be reported on this number 24/7.

Official website

Visit believe housing

Contact and enquiries

Contact believe housing
hello@believehousing.co.uk Online contact form and live chat available. Report urgent matters by telephone.

Resident account

Customer portal Access your resident account and update your contact and household details.

Complaints

Complaints process and online form You can also complain by email, telephone or through a believe housing representative.

Postal address

believe housing
Coast House
Spectrum 4
Spectrum Business Park
Seaham
SR7 7TT

HOUSING SECTOR REPORTING

Latest on believe housing

Housing Sector reporting and analysis relating to believe housing.

believe housing reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

COMING SOON

Are you a Midland Heart resident with a story to tell?

If you’ve experienced something you think Housing Sector should know about — good or bad — we want to hear from you. Your experience could help us understand what’s really happening for residents.

Share your story with Housing Sector →