Number of homes: ~13,715
CEO: John Johnston
Website: www.bernicia.com
Areas of operation: North East England (including Northumberland, Tyne & Wear, County Durham)
About Bernicia
Bernicia Group is among the North East’s largest and most respected housing providers. It builds, rents, sells, and manages homes, and offers specialist support services to over 60,000 customers. Its service offerings range from social housing to private rented and estate management via successful commercial subsidiaries. The group is driven by the “Bernicia Way,” reflecting its values of accountability, collaboration, and customer focus.
Performance & Accountability
In 2022–23, Bernicia reported a turnover of £78.1 million, with a cash surplus of £10.8 million, 99.5% rent collection rate, and consistently strong financial performance. It maintained strong governance and financial resilience with G1 governance and V1 viability ratings. The provider continues to reinvest in its homes and service delivery.
Strategic Direction
Bernicia plans to invest around £140 million in new and existing homes as part of its long-term strategy. In 2022–23, the group delivered 116 new social housing units, and continues to prioritise digital transformation, community grants, apprenticeships, and support services such as aids and adaptations. It maintains a low gearing profile and strong operating margins.
Resident Experience
Housing Ombudsman cases highlight recurring issues with antisocial behaviour, repairs and compensation disputes, and rent-related complaints, pointing to ongoing service delivery challenges despite strong organisational performance.
At a glance
Homes: ~13,715
Governance / Viability: G1 / V1
Turnover: £78 million (FY 2022–23)
Surplus: £10.8 million
New Homes Delivered: 116 (FY 2022–23)
Investment: £140 million planned across new and existing homes
Focus areas: Digital services, community grants, apprenticeships, adaptable/independent living