Struggling to Hear, Try Listening.
As someone deeply embedded in the housing sector, both as a tenant advocate and through my personal experiences, I've repeatedly seen and heard the same troubling issue; tenants frequently report serious concerns, only to receive silence or inadequate responses from their housing providers. The Housing Ombudsman has highlighted poor communication as a primary concern for residents, and unfortunately, my own experience mirrors this trend.
Who’s That Trip-Trapping Across My Bridge?
In recent weeks, I’ve been accused—not once, but twice—of trolling. And funnily enough, by the same group of people. But let’s get one thing straight: having a difference of opinion does not mean you’re being trolled. Unfortunately, in the housing sector, there’s a pattern of playing the victim while simultaneously blaming others—a topic I’ve covered extensively on the GreenSquareAccord residents' support website.
Disagreements are valuable. They drive change, improve services, and challenge the status quo. We’re told that debate and discussion should be welcomed. But the moment you challenge certain narratives or question the way things are done, the response is often, I’m being trolled!—which simply isn’t true. And in recent weeks and months, that accusation has been thrown around unfairly. So, let’s talk about it.