Number of homes: ~6,634
CEO: Stephanie Murphy
Website: www.castlesandcoasts.co.uk
Areas of operation: Cumbria and Northumberland (offices in Carlisle, Kendal, Whitehaven, Newcastle, and Workington)
About CCHA
Formed in July 2017 through the merger of Two Castles and Derwent & Solway Housing Associations, Castles & Coasts manages over 6,600 homes across northern England. It supports quality housing rooted in principles of pride, passion, and partnership. CCHA works closely with residents, local authorities, developers, and landowners to deliver vital affordable homes—especially targeting rural communities facing affordability pressures.
Performance & Accountability
As of November 2024, the Regulator of Social Housing reaffirmed CCHA’s highest ratings: G1 governance and V1 viability, reflecting strong leadership and robust financial standing, with capacity to navigate future uncertainty Inside Housing+14GOV.UK+14Castles & Coasts Housing Association+14.
Strategic Direction
CCHA’s 2023–24 annual report highlights several performance achievements:
Supported nearly 300 residents to access over £1 million in benefits
Completed 588 new tenancies (general needs and independent living)
Provided £54,629 in hardship funds
Completed 19,900 repairs and made 55,250 wellbeing calls to independent-living customers
Maintained over 90% resident satisfaction Castles & Coasts Housing Association+2Castles & Coasts Housing Association+2
Resident Experience
Though the Ombudsman complaint record was limited in the base text, it’s worth noting that no systemic failures were flagged via accessible sources—suggesting overall operational consistency. That said, the detailed resident feedback above offers a strong narrative of responsiveness, engagement, and high-day-to-day performance.
At a glance
Homes: ~6,634
Governance / Viability: G1 / V1 (Nov 2024)
Key Metrics (FY 2023–24): ~300 residents supported to access £1m+ in benefits; 588 tenancies; 19,900 repairs; 55K+ wellbeing calls; >90% resident satisfaction