Number of homes: ~11,000
CEO: Sarah Brindley
Website: www.chp.org.uk
Areas of operation: Essex and surrounding counties

About CHP

Chelmer Housing Partnership (CHP) delivers affordable homes for rent and sale across Essex and the wider region. Its mission is to transform lives by creating great homes and thriving communities. CHP emphasises quality, affordability, and customer service, with staff working across repairs, tenancy management, and new development. The organisation has also gained recognition as a leading not-for-profit employer.

Performance & Accountability

In July 2021, the Regulator of Social Housing confirmed CHP’s G1 governance grade but downgraded viability to V2, citing the pressures of increased investment in building safety, energy efficiency, and housing development. CHP maintains a robust business plan and remains financially compliant, but its interest cover is under strain due to these major programmes.

Strategic Direction

CHP is investing in upgrading existing stock, particularly on safety and sustainability, while also increasing its development pipeline. Alongside this, CHP has implemented a new operating model aimed at long-term efficiencies and resilience. Its vision remains focused on addressing the housing crisis in Essex through both new supply and community regeneration.

Resident Experience

Housing Ombudsman cases highlight issues such as damp, mould, and complaint handling—reflecting common sector-wide challenges. CHP has emphasised its commitment to customer service and accountability, though consistent delivery remains a key area of scrutiny.

At a glance

• Homes: ~11,000

• Governance / Viability: G1 / V2 (July 2021)

• Focus: Safety, energy efficiency, affordable homes

• Recognition: Ranked among top UK not-for-profit employers