Citizen logo with a stylized C in orange and pink gradient, and the word 'CITIZEN' in bold black letters.

Number of homes: ~30,000
CEO: Kevin Rodgers
Website: www.citizenhousing.org.uk
Areas of operation: West Midlands

About Citizen

Citizen is one of the largest housing associations in the West Midlands, managing around 30,000 homes across diverse communities—from city tower blocks to rural villages. The organisation positions itself as more than a landlord, framing its mission around the concept of “citizenship”: belonging, responsibility, and respect. Its stated social purpose is to provide homes that act as a foundation for life, while supporting people to overcome the wider challenges they face in their communities.

Performance & Accountability

The Regulator of Social Housing’s most recent judgement (March 2022) confirmed Citizen’s G1 governance and V1 viability grades, reflecting strong leadership and financial stability. Citizen continues to be subject to in-depth regulatory assessment due to its size and sector role.

Strategic Direction

Citizen’s strategy is rooted in addressing housing shortages and inequality across the West Midlands, with significant investment in stock improvement and new supply. The group also places emphasis on neighbourhood regeneration, community resilience, and tackling issues such as poverty, safety, and access to opportunities.

Resident Experience

Cases considered by the Housing Ombudsman highlight recurring concerns about repair delays, poor-quality works, and service failures in complaint handling. Specific disputes have involved bathroom disrepair, pest access, water billing, and Voluntary Right to Buy applications. These echo common sector-wide issues of communication, timeliness, and accountability.

At a glance

  • Homes: ~30,000

  • Governance / Viability: G1 / V1 (Mar 2022)

  • Focus: Stock improvement, new homes, community resilience

  • Identity: Frames itself around citizenship, rights, and respect