Number of homes: Over 10,500
CEO: Melvin Morris (Interim)
Website: www.connexus-group.co.uk
Areas of operation: Shropshire and Herefordshire
About
Connexus is a rural community housing provider managing more than 10,500 homes across Shropshire and Herefordshire. The organisation focuses on affordable housing delivery, investment in existing stock, and the development of services that aim to improve the lives of residents and strengthen local communities.
Performance & Accountability
Connexus is regulated by the Regulator of Social Housing (code LH4353). In November 2022, its viability rating was regraded from V1 to V2 due to pressures linked to increased investment in existing homes, reduced covenant headroom, and exposure to higher interest rates. Governance remains rated G1, reflecting strong oversight and compliance. The association is judged to have an adequately funded business plan with sufficient security, but with reduced capacity to respond to adverse events.
Strategic Direction
Connexus has committed to both developing new affordable homes and improving its existing stock. Its strategy involves balancing increased reinvestment with securing additional funding, while navigating wider sector challenges such as inflation, rising costs, and borrowing constraints.
Resident Experience
Connexus frames its purpose around community benefit, highlighting customer service and quality housing. Resident concerns, in line with wider sector themes, focus on the timeliness of repairs, communication, and how effectively the organisation balances service delivery with investment pressures.
At a glance
Homes: 10,500+ across Shropshire and Herefordshire
Governance/Viability: G1/V2 – strong governance, reduced financial headroom
Focus: Affordable housing, stock improvement, rural communities
Key identity points: Rural focus, increased investment in existing homes, exposure to financial pressures