Number of homes: Over 5,000
CEO: Richard Reynolds
Website: www.cottsway.co.uk
Areas of operation: West Oxfordshire and surrounding areas

About

Cottsway Housing Association is the largest housing provider in West Oxfordshire, managing more than 5,000 homes and housing over 10,000 people. The association positions itself around affordable housing, customer involvement, and building sustainable communities. It aims to continually improve services, while developing new support options in partnership with residents.

Performance & Accountability

Regulated by the Regulator of Social Housing (code L4312), Cottsway currently holds the top governance (G1) and viability (V1) grades, most recently confirmed through a stability check in November 2021. It is a member of the Housing Ombudsman Scheme, with cases including disputes over resident permissions such as CCTV use.

Strategic Direction

Cottsway’s strategy focuses on providing good-quality affordable homes and expanding services that support thriving communities. It aims to deliver new housing, reinvest in existing stock, and explore additional services for residents to enhance their quality of life.

Resident Experience

Cottsway highlights customer voice as central to its approach. Like many associations, common resident concerns include repairs performance, communication, and clarity over permissions. Ombudsman cases reflect the importance of balancing customer autonomy with organisational policies.

At a glance

• Homes: 5,000+ across West Oxfordshire and surrounding areas

• Governance/Viability: G1/V1 – strong regulatory standing

• Focus: Affordable housing, sustainable communities, customer involvement

• Key identity points: Largest provider in West Oxfordshire, 10,000+ residents, focus on service improvement