Number of homes: Over 12,500
CEO: Emma Palmer
Website: www.eastlighthomes.co.uk
Areas of operation: East of England
About
Eastlight Community Homes is a resident-led housing association managing more than 12,500 homes across the East of England. Formed under the Community Gateway model, it emphasises resident involvement in decision-making and investment in local communities. Eastlight reinvests its income into new housing, services, and community improvements, while keeping rents below market levels.
Performance & Accountability
Eastlight is regulated by the Regulator of Social Housing (code L4499). Following an In-Depth Assessment in October 2021, it holds the top grades for governance (G1) and viability (V1). The association highlights full compliance across health and safety areas, including gas, electrical, fire safety, asbestos, Legionella, and lifts. It is also a member of the Housing Ombudsman Scheme, with complaints involving garden deterioration and compensation handling.
Strategic Direction
Eastlight has set out ambitious growth plans, aiming to deliver 3,800 new homes by 2025, supported by a £13m investment in capital and planned works. Its strategy combines new development with ongoing reinvestment in existing homes and services, reflecting its mission to provide safe, affordable homes and thriving neighbourhoods.
Resident Experience
Positioning itself as resident-led, Eastlight claims to put tenants at the centre of decision-making. Ombudsman cases highlight challenges around complaints and compensation, while resident feedback reflects sector-wide concerns including repairs, communication, and service delivery.
At a glance
Homes: 12,500+ across the East of England
Governance/Viability: G1/V1 – strong regulatory standing
Focus: Affordable housing, community investment, resident-led governance
Key identity points: Community Gateway model, 3,800 new homes planned by 2025, full safety compliance