HOUSING SECTOR

Eastlight Community Homes Performance Index

An evidence-led view of how Eastlight Community Homes performs for residents.

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About Eastlight Community Homes

Eastlight Community Homes is a resident-led housing association operating across the East of England, particularly Essex and Suffolk. Formed in 2020 through the merger of Greenfields Community Housing and Colne Housing, it provides social and affordable rented homes, shared ownership, housing for older people and other accommodation. Eastlight reports a combined portfolio of 14,909 homes owned and managed at 31 March 2026.

Landlord type Resident-led housing association
RSH registration L4499 — Eastlight Community Homes Limited
Homes owned Data being verified. Eastlight reports 14,909 homes owned and managed combined at 31 March 2026.
Homes managed Data being verified. Separate managed stock figure not confirmed.
Operating area East of England, principally Essex and Suffolk

Senior leadership

Acting Chief Executive Dan Jones
Interim Board Chair Chris Cheshire
Incoming Board Chair — from 1 November 2026 Peter Baffoe
Chief Financial Officer David Mullen
Chief Strategy, Governance & Assurance Officer Jo Barrett
Chief Property Officer Charlotte Todd
Chief Customer Officer Dave Lockerman
Chief People Officer Sharon Ault
Interim Chief Information Officer Amit Patel

Contact Eastlight Community Homes

Official routes for residents to contact their landlord, manage their account and raise a complaint.

Telephone
0330 128 0330 Customer Service Team.
Monday to Friday, 8.30am–5pm.
Emergency repairs can be reported outside opening hours using the same number.
Contact and enquiries
Contact Eastlight
customer.services@eastlighthomes.co.uk Residents can contact the Customer Service Team by telephone, email, online or in person. Each resident has a dedicated Neighbourhood Lead.
Resident account
My Eastlight — access and support Book or change non-urgent repairs, view rent balances, make payments, report damp and mould, report anti-social behaviour and submit feedback or complaints.
Complaints
Complaints process Complaints can be made through the My Eastlight portal, online feedback form, email, telephone, letter, in person or through social media.
Postal address
Eastlight Community Homes
Eastlight House
Charter Way
Braintree
Essex
CM77 8FG
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