Logo of EMH Group with a red and white design and black text.

Number of homes: Around 19,000
CEO: Chan Kataria OBE
Website: www.emh.co.uk
Areas of operation: East Midlands (40+ local authority areas)

About

emh group is one of the largest housing and care providers in the East Midlands. It manages around 19,000 homes and delivers care and support services to a wide range of customers. The group includes several subsidiaries: emh homes (affordable homes for rent and ownership), emh care and support, Midlands Rural Housing, Hello Homes (sales agency), and emh Sharpes (garden maintenance and landscaping social enterprise).

Performance & Accountability

emh is regulated by the Regulator of Social Housing (code L4530). In March 2022, following an In-Depth Assessment, it was confirmed as meeting the highest standards for governance (G1) and viability (V1). The group is financially stable and operates with a diversified model. It is a member of the Housing Ombudsman Scheme, with complaints covering repairs, contractor behaviour, and complaint handling delays.

Strategic Direction

The group’s strategy combines growth in affordable housing with delivery of specialist care and rural housing services. It also seeks to develop social enterprise opportunities and expand its role in home ownership and sales. Ongoing investment in existing homes and services is a core priority alongside new development.

Resident Experience

emh positions itself as customer-focused, but Ombudsman cases highlight concerns about repair handling, contractor behaviour, and delays in complaint resolution. These issues align with broader sector themes around repairs performance and communication.

At a glance

  • Homes: 19,000+ across the East Midlands

  • Governance/Viability: G1/V1 – strong regulatory standing

  • Focus: Affordable housing, care and support, rural housing, home sales

  • Key identity points: Large regional provider, diverse group structure, social enterprise activity