Thirteen are a caring landlord and housing developer (according to them) owning and managing around 35,000 homes across Teesside, the North East and Yorkshire. Whether it’s a home to rent or buy, Thirteen have a range of properties to suit all needs. Thirteen provide quality homes for rent and sale, offering a variety of affordable options to suit a range of circumstances. But they’re not just about providing and building homes. Thirteen offer a range of housing support services including money advice, routes into skills and employment, schemes to help people live independently for longer, adaptations to homes and more.
RSH Strapline judgement
Provider: Thirteen Housing Group Limited
Name or Reg Code change details: None
Regulatory code: L4522
Publication date: 15 December 2021
Governance grade: G1
Viability grade: V1
Regulatory route: Stability Check
Housing Ombudsman
Thirteen Housing Group Limited (201910486)
The complaint is about the landlord’s handling of the resident’s application to move property; associated formal complaint.
Thirteen Housing Group Limited (202004485)
The complaint is regarding: The landlord’s handling of the resident’s reports of a leak in his property. The landlord’s response to the resident’s claim for the cost of new carpets following the water leak.
Thirteen Housing Group Limited (202121575)
The complaint is about: The landlord’s decision to pay its compensation into the resident’s rent account for his reports of damage to his belongings that he attributed to its cleaners . The landlord’s complaint handling and record keeping.
Thirteen Housing Group Limited (201908379)
The complaint is about the landlord’s handling of the residents: reports of anti-social behaviour (ASB); request to transfer to an alternative property.
Thirteen Housing Group Limited (202111696)
The complaint is about the landlord’s handling of: complaints about the resident’s wife’s former property. the charges for the resident’s garage. the resident’s Subject Access Request.
Thirteen Housing Group Limited (202102442)
The complaint is about the landlord’s handling of the resident’s reports of an operative causing damage to his property.
Thirteen Housing Group Limited (202105488)
The complaint concerns the landlord’s handling of repairs following a leak.
Thirteen Housing Group Limited (202116721)
The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom.
Thirteen Housing Group Limited (202010684)
The complaint is about the landlord’s handling of the resident’s concerns about its management of the stair lifts servicing the building.
Thirteen Housing Group Limited (202002401)
The complaint concerns how the landlord handled: Repairs to the property following a fire. The resident’s claim for reimbursement for her personal items damaged by the fire. The resident’s claim for compensation for the cost of replacing a carpet which was removed from the property after the fire.
Thirteen Housing Group Limited (201915406)
The complaint is about the landlord’s response to reports of pest infestation.
Thirteen Housing Group Limited (202000917)
The complaint is about the landlord’s handling of the resident’s reports about: supply of new communal bins. removal of a door mat and staff conduct. complaint handling.
Thirteen Housing Group Limited (202000580)
The complaint is about the landlord increasing the resident’s service charge.