B3 Living Limited (B3Living)

Number of homes: ~5,095
CEO: Steve Woodcock
Website: www.b3living.org.uk
Areas of operation: Broxbourne and southeast Hertfordshire (expanding into wider Hertfordshire and Essex)

About B3 Living

B3 Living is a social business delivering housing to people priced out of the private market. Since 2006, it has managed over 5,000 homes with a team of around 180 staff, focused on safe, warm, and affordable homes. The provider is also aiming to build 400 new homes between 2024 and 2027 and increase its footprint across Hertfordshire and Essex.

Performance & Accountability

A December 2024 stability check confirmed B3 Living’s G1 governance and V1 viability ratings—indicating strong leadership and financial resilience. According to its 2023/24 annual report, the board confirmed adherence to regulatory standards and reaffirmed its G1/V1 performance during the stability review.

Strategic Direction

In recent years, B3 Living has begun constructing new homes: it completed 9 homes in Loughton and started nearly 50 in the current development cycle. Part of a broader “Better Futures” strategy, the group is pursuing a net-zero carbon ambition by 2050, and investing in contractor resilience and development partnerships.

Resident Experience

Recent Housing Ombudsman rulings reveal isolated service concerns, such as unresolved reports of flies, odor issues from neighboring properties, and communal cleaning failures. A 2024 Ombudsman decision also found maladministration regarding a protracted shower repair, lack of communication about maintenance approaches, and inadequate complaint responses—leading to compensation and training directives.

At a glance
Homes: ~5,095
Governance / Viability: G1 / V1 (Dec 2024)
Development plans: 400 new homes between 2024–2027
Recent activity: Started ~50 and completed 9 new homes in Loughton
Strategy: “Better Futures” with focus on decarbonisation and resilience
Ombudsman findings: Issues with repairs, complaint handling, communal services