The Service Charge Playbook
There comes a point where the same issues appearing in different places stop looking like coincidence. When missing invoices, rising service charges, delayed responses, and legal escalation all begin to mirror each other across landlords, the question shifts. This is no longer about individual failures. It is about whether there is a system at work — one that tenants and residents have been calling out for some time, but which the housing establishment refuses to acknowledge.
SLAPPs - Ben Jenkins vs. GreenSquareAccord
A housing association whose failures had already been upheld did not respond with reflection or reform. Instead, the response escalated: communication restrictions, legal threats, court action, and ultimately an arrest.
This is not about one resident. It is about what happens when accountability is replaced with control, and when raising legitimate concerns is met not with answers, but with pressure.
SLAPPs are not just a legal issue. In housing, they carry real consequences. When residents are silenced, problems do not disappear. They remain, often hidden, until they become something far more serious.
This is my experience, now raised in Parliament and recognised beyond it. The question is no longer whether this happened. The question is what the sector does about it.
We Remember Grenfell — But They Still Reward the Guilty
Eight years on from Grenfell, the banners go up again. Green hearts. Thoughtful quotes. Hashtags of remembrance. The sector remembers — but only once a year, and only on its own terms.
Let’s be clear — if remembrance meant anything, accountability would have come by now.
The Chartered Institute of Housing - Time to Turn Off the Life Support?
As a tenant in a shared ownership property, I've heard the phrase "Chartered Institute of Housing" mentioned almost victoriously. Yet, I've seen very little tangible evidence of their results. As someone who's been blocked by them (and we have internal emails to prove it), I'm bound to have a bitter taste in my mouth. However, let's keep it unemotional and focus on the results derived from the costs spent.