Do we need a Union?
On Saturday 11th October, SHAC will host a national conversation about forming a Tenants and Residents Union — a movement that could shift the balance of power in UK housing. This blog explores that question head-on: from broken complaint systems and regulatory dead-ends, to the power of coming together, sharing knowledge, and fighting for fairer, safer homes. Whether you’re ready, unsure, or still finding your voice — this is the start of something bigger.
Understanding Service Charges (again)…
Service charges enable the maintenance and management of shared spaces within residential developments—in theory, at least. However, there is a growing concern regarding service charge abuse, leaving many residents questioning the fairness and transparency of these fees. Service charges should reflect the services provided, from cleaning and maintenance to utility costs and repairs. Yet when these agreements are mismanaged, residents bear the burden of rising costs for inadequate services. When services aren’t delivered, leaving residents to pay for something they don’t receive, one could call it fraud. With little oversight, these charges are increasing to levels that are making affordable housing quickly become unaffordable.