HOUSING SECTOR

Cross Keys Homes Performance Index

An evidence-led view of how Cross Keys Homes performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Cross Keys Homes

Cross Keys Homes is a charitable housing association based in Peterborough, providing rented homes, shared ownership and services for leaseholders across the East of England and Home Counties. It also provides retirement and extra-care housing, care services, LifeLine alarms and community support.

Landlord type Housing association and charitable community benefit society
Registration Cross Keys Homes Limited — Regulator of Social Housing: LH4428
Homes owned Data being verified — separate ownership total
Homes managed Approximately 13,059 homes owned and managed combined — 2025 Statistical Data Return, as reported by the regulator; separate management total being verified
Operating area East of England and Home Counties, with the majority of homes in Peterborough
Regulatory grades C1 / G1 / V1 — judgement published 26 November 2025; consumer assessment March 2025, governance and viability assessments November 2025
LEADERSHIP

Senior leadership

Chief Executive Claire Higgins
Executive Director of Corporate Services Andy Gipp
Executive Director of Operations Mary Bryce
Director of External Affairs, Communications, Marketing and Customer Experience Lynda Murawski
Finance Director Ruby Surpal
Chair Shelagh Grant
RESIDENT INFORMATION

Contact Cross Keys Homes

Official routes for residents to contact their landlord, report repairs, manage their tenancy and make complaints.

Telephone
01733 385000 Monday and Thursday, 8am–6pm; Tuesday, Wednesday and Friday, 8am–5pm.
Email
customerfirst@crosskeyshomes.co.uk
Official website
Visit Cross Keys Homes
Contact and enquiries
Contact information and online enquiries Residents can also use MyCKH to manage their account and request services.
Repairs
Repairs information and reporting Emergency repairs: call 01733 385000, available 24 hours a day, seven days a week. Non-emergency repairs can be reported through MyCKH.
Complaints
Complaints and feedback Follow Cross Keys Homes’ complaints procedure. Residents can also contact the Housing Ombudsman Service for advice.
Postal address
Cross Keys Homes Limited
Shrewsbury Avenue
Peterborough
PE2 7BZ The registered head office is closed to public visits. In-person enquiries are handled at CKH Customer Central on Bridge Street, Peterborough.
HOUSING SECTOR REPORTING

Latest on Cross Keys Homes

Housing Sector reporting and analysis relating to Cross Keys Homes.

HOUSING SECTOR REPORTING

Cross Keys Homes reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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