Number of homes: Around 10,000
CEO: Lindsey Williams
Website: www.futureshg.co.uk
Areas of operation: Derbyshire, Nottinghamshire, Northamptonshire (East Midlands)
About
Futures Housing Group is a not-for-profit housing association managing around 10,000 homes across the East Midlands. With more than 6,000 homes in Derbyshire and Nottinghamshire and over 3,500 in Northamptonshire, it provides a mix of affordable housing, shared ownership, homes for sale, and private rental. The group also supports local communities through training, employment, and neighbourhood regeneration initiatives.
Performance & Accountability
Regulated by the Regulator of Social Housing (code L4502), Futures holds the top grades for governance (G1) and viability (V1), confirmed through a stability check in October 2021. It is financially stable and operates a diversified model. The association is a member of the Housing Ombudsman Scheme, with complaints involving compensation for water leaks, heating repairs, and complaint handling.
Strategic Direction
Futures has committed to building 2,200 new homes by 2023, supported by its commercial subsidiary Limehouse and through co-ownership of the training provider Access Training. Its strategy combines new housing delivery with community investment, tackling financial exclusion, and providing opportunities for employment and skills development.
Resident Experience
Futures presents itself as a customer-focused landlord with innovation at its core. Resident feedback highlights common challenges, particularly around repairs, heating systems, and complaint handling, as noted in Ombudsman determinations.
At a glance
Homes: 10,000 across the East Midlands
Governance/Viability: G1/V1 – strong regulatory standing
Focus: Affordable housing, new development, community support
Key identity points: 2,200 new homes by 2023, Limehouse commercial subsidiary, co-owner of Access Training